I have been shopping at my local Walmart for years, and after this incident, I will never shop there again. I had went there on a Friday night (6/22/18) at around 7:30 P.M.
There were only three registers open and they had at least three people in each line. I was forced to use the self-checkouts. After I had finished scanning all my items and payed, I proceeded out the front door. Just a few inches from the door, a young woman in a yellow vest (Kaycee) was calling after me telling me that I didn’t finish my order.
Even though I had told her I had the receipt, Kaycee insisted I come back into the store. After a few minutes of sitting on a bench in the store, Kaycee comes back to me and states the register is saying I had canceled my bank card and never payed for my items. She had showed me a slip from the register alleging this. I told her that this wasn’t true and that I had my receipt, but I couldn’t find it.
I then reached for my phone and showed Kaycee that the amount was taken from my bank account. After a few minutes later a manager (Linda) comes up and tells me that I had never payed for the items. She claimed that they had me on video showing that I never payed. I am not a thief!
I know I had payed for those items and didn’t want to pay for them again. Knowing that I really needed the diapers, I ended up relenting and paying for the stuff all over again. I know I had payed for those items, then I had payed for them twice. Walmart had treated me like a thief when I am not.
Then to top it off, Kaycee stared at me the whole way out the door. I will never shop at Walmart again!
Product or Service Mentioned: Walmart Manager.
Reason of review: Poor customer service.