March 27, 2015
To Wal-Mart and whom it may concern,
On March 19, 2015 I filed a complaint online against the Wal-Mart store in Douglas, GA at 1450 Bowens Mill Rd. This was in regards to a bad experience / situation surrounding the purchase of a bathroom water faucet. The transaction involved the store manager Nicky King. A few days after submitting the complaint I received a call from Nicky Kings personal cell phone # (912) 384-7759 to be exact it was on March 25, 2015. Nicky said he was contacted from the corporate office in regards to my complaint. By Nicky’s demeanor he did not seem happy that I filed a complaint against him. Nicky did ask me to come back into the store and he said he would pay me $250 for my expenses and troubles surrounding the situation and that Wal-Mart was negligent in selling me the opened box faucet being that I specifically asked it to be checked before I purchased it by Nicky. I came to Wal-Mart and collected the money from Nicky in cash on March 25, 2015. The next day at approximately 5:00 P:M I came into the store to purchase some groceries and some miscellaneous household items. I was in a bit of a hurry and chose to use the self checkout lane since there was an available checkout with no line. I had a heaping cart of merchandise and immediately the on duty cashier assisted in getting me an additional cart to assist in my checkout process. I had a slightly overwhelming amount of merchandise and asked for the Wal-Mart associate for help with my transaction more than once. The Wal-Mart associate did help some throughout my transaction but was pulled away to help other customers having difficulties. My receipt transaction # is 5185 6382 7148 9880 7115 8 and items sold # is 85. During this transaction the associate came over and assisted with some food items that we’re not ringing up right and she scanned the same can through 12 times for one type and 12 for another using the same can. I used this same method with some of my items I believed to be the same. For instance four bath towels that I scanned one of the tags four times then bagged the four towels. I believed the towels to be the exact same, they were all brown and the same type and size. Once I believed the Wal-Mart associate and I had rung all the merchandise up, I told the Wal-Mart associate thank you for your help and I think we did that right with a smile, paid the machine and waited for the receipt. Once I had the receipt in hand I moved the two carts towards the exit to make room for the next customer and was reviewing the receipt to make sure everything was correct as I always do. With the receipt in my hand along with two carts I approached the first exit door on the market side which is about twenty feet from the register I had used. I first immediately realized I hadn’t scanned my coupons through and they we’re sitting on the side of the register and I was going to go back for them and have the Wal-Mart associate run those through for me and double check my purchase to make sure all was right. That very second a young man in street clothes standing at the first door got my attention and said he needed to talk to me for a minute and that he was an employee of Wal-Mart. The young man asked me to push my carts to the back of the store. I asked him why and he said there was police with him and I just needed to go with him to the back of the store. I followed his request and went to the back room being there was police there too I felt I better listen and see what this was all about. Once in the back room he started to go through my carts and pull the merchandise out and check it against the receipt. I told the man that If there had been some kind of mistake made that I was willing to correct it. I in no way intentionally made any mistakes. The only thing the man said to me is that I under rang some things and that was the same as shoplifting. At one point the man left the room that we were in and returned after several minutes with some cash he handed back to me. I asked him what the money back was for and again he would not respond nor did he give me any type of receipt to explain it. I looked to the officers for some type of explanation and they didn’t know what was going on either, one of the officer’s put the palms of his hands up, like I have no idea either. In the end there were some items that were under rang and some items that got missed during check out. Among these items was a box of saltine crackers, a bag of burritos, some water and I’m not exactly sure what else. There were a few other items. I was not given any exact information about how much the transaction was off or what exactly I had done wrong. I tried to talk with this security employee several times but he just kept ignoring me. I was courteous and polite throughout this horrific experience and the police can attest to that. I said many times that I had allot of merchandise and was being assisted by a Wal-Mart cashier to make sure it was rang right. I said again to the security man that I would correct any errors that had been made right here and now. The Wal-Mart security guy just maintained his silence. The police officers did not get involved or over look what was taking place, they just spoke amongst themselves and spoke with me off the wall chatter. I asked the security man if the store manager was working and he replied yes. I asked if I could speak to him and he said no. The local Douglas Police did not cite me for shoplifting but the officer said to the Wal-Mart security guy he would have to place me under citizen’s arrest if he wanted to pursue me for shoplifting. So the Wal-Mart guy said that he was placing me under citizen’s arrest for shoplifting and the officers then cuffed me and took me out of the store. I am a small business owner in this community with a good name and reputation. I was in my work attire with my business name, logo, phone number etc. on my clothes! I have been shopping at this Wal-Mart for years and many of the staff know me well. I used this Wal-Mart pharmacy for all my daughter Layla Wilson’s medical needs for the past couple years and have been a regular customer in this store, present usually two or more times per week. In fact many of the staff members from this Wal-Mart attended my daughter Layla’s funeral this last October. Layla died from all her chronic illnesses. I am a very active member of my church congregation and a known honest business man in this community. I would never jeopardize my good name in this community or any for that fact especially for a few dollars in merchandise from your store. I feel this is a form of retaliation by the store manager Nicky King for my complaint against him last week. Bottom line is I hadn’t even left the store yet, Your Wal-Mart cashier was assisting in my transaction this being as much her error’s as mine! In fact once I returned home my mother and law and I went through the merchandise purchased and compared it with the receipt, all while recording it on video. The specific items your Wal-Mart employee rang up was as off as anything I had done. I was charged for 12 cans of mini ravioli and 12 cans of spaghetti and meatballs but only received 8 cans of mini ravioli, 14 cans of spaghetti and meatballs and 2 random cans of lasagna. Her margin of error is no different than mine is. Coincidentally I get paid out $250 by the store manager Nicky on the 25th and on the 26th it seems I’m set up for a shoplifting citation that I’m not guilty of. I didn’t conceal anything nor had I even left the store! This is truly more now a defamation of character towards me, my business and good name in this community! I want this Wal-Mart citation dropped immediately and I will agree not to pursue a counter lawsuit against Wal-Mart for harassment, defamation of character and being falsely accused for a crime in which your clerks should be held responsible for along with your security department for accusing me of stealing before I was even out your doors. My time invested alone in all of these issues with this store and its management has caused me lost time and wages along with a $770 cash bond I had to post to assure I’ll be in court in July which holds that money up for months. I kindly ask for some correspondence by email within 48 hours please. My email address is email@example.com Thank you.
Respectfully, Adam M. Wilson
Product or Service Mentioned: Walmart Cashier.
Reason of review: DEFAMATION OF CHARACTER.
Monetary Loss: $9999.