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I spent a total of 4 hours trying to close out 4 accounts. My latest account had my husbands phone number.

I had to change the email on the account because I could no longer access it. On the app, It sent the verification code to that account. A totally different email was given by the rep!! What confusing scenarios occurred.

I had to close that odd account. At this point, I thought my account had been hacked. I cancelled my account and opened up a new one.

The second call informed me my adult daughters email was on my account. I had to close that one, too.

Each rep was considerate, confused, but we slowly worked through it. Language barrier when giving an email address, and other spelling issues. That is my chief complaint, but not the reps fault. Communication was hindered due to the language issues, and the complexity of my cases.

After 7 hours from opening up my new account, there are glitches from ordering, and checking out with one of my payment options. The screen says try again.

User's recommendation: Beware of oral communication problems.

Preferred solution: Hire reps with good oral English skills.

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