Just want to say YOU WELCOME WALMART! I went to the walmart in Hayward, WI and did a little shopping and saw some things for sale for my daughter in the clothes section.
Also, had to get some groceries. When I got home I realized I had a bag missing. I called the store right away. I explained I only visit on the weekends so it would be the following weekend I would return for the bag.
I was told no problem spelled out my last name for the lady and said I will see you next week. I called back the next Friday and said I wasn't able to retrieve my bag and I had a friend stopping to pick it up for me. The customer service rep. said she sees no bag there for me.
I explained to her what happened the week before and I was told the bag would be there. In return I was told there is no bag. So my friend whom was with me when I bought the stuff said she would stop and check anyways. She gets there and was told that after 24 hrs.
things are put back on the rack. Are you kidding me? They never told me this. Then said they have no record of a forgotten bag and that it was my fault for forgetting the bag.
My friend said no, your cashier did not give us the bag. She wasn't getting anywhere so asked for the manager. Very very poor customer service to say the least. They did not care of helping out the customer at all.
Just said everything was back on the rack. Things that were PAID for. Put back on the rack to resell. ARE YOU KIDDING ME!!!!
As my friend was leaving the store she saw our cashier and said she remembered us and said she did take the bag to costumer service. Yet there is nothing we can do because they put it all back on the rack. So you are welcome WALMART! I gave you 30 dollars to put in your pocket for very poor service that we received.
I have such a sour taste in my mouth that I can't even get myself to go back to another Walmart. I will take my shopping local as it should be anyways.
I hope this post makes other people not shop at a no customer appreciating service. Wow, the years I wasted at this store to get treated so badly.
Product or Service Mentioned: Walmart Cashier.
Reason of review: They don't care about customers.
Monetary Loss: $30.
Preferred solution: Let the company propose a solution.
Walmart Cons: Deceptive business practices.