What seems to me to be a new store policy of checking receipts when leaving the store. Not too many years ago I was greeted at the door of my local Walmart by a friendly greeter when I went and given a friendly thank you for shopping Walmart when I left.
Now just a few years later there is no greeter, no friendly hello or thank you at the door, but rather someone in a bright yellow vest asking for my receipt which I had only got a few seconds ago from the cashier who is located only a few feet away. In the space of a few years I have went from feeling like a welcome customer to feeling like a shoplifting suspect. I called Walmart customer service, and the customer service employee said he would note my concerns.
I have done my grocery shopping almost exclusively at Walmart for what I would guess to be twenty five years, and have been reluctant to shop anywhere else because of the low prices and an overall good shopping experience, but the good shopping experience seems to be gone now, and customer service is always worth a little extra. I do not know if Walmart will follow up and call me back or not, but if not I will shop other area stores to see if I can begin to feel like a valued customer again.
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Walmart Cons: What has become a very unfriendly environment after checkout.