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16 comments

This Friday morning, my husband went to the store in the Corsicana location at 5 am. He wanted 1 pack of cigarettes and bought several other items. Well, the girl rang up 3 packs of cigarettes, gave him the 3 packs, and put it all in bag. My husband came home. I said, "Why did you get three packs?" He said he asked for only 1 pack. So I was thinking on last Friday's trip to the store when 2 packs were asked for and 2 packs were rung up but only 1 pack was given to him for the price of 2 packs. I'm seeing there are weird issues going on at that store with the cigarette sales.

I called them at 5:23 am (When my husband was at the store, it shows on the receipt the time of 5:02 am.), as soon as I realized what they had done again. I asked to speak to a manager, and he was very nice about it all. I told him what happened last week when we got 1 pack of cigarettes but paid for 2 and that we had to run back to the store to get the other pack that was owed. Then I told him we wanted 1 pack of cigarettes and the same girl as last week rang up 3 packs and gave us 3 packs. We had other items and didn't notice the price issue till we got home. The manager was real nice. I also got flowers but were way past the viewing stage (dead and falling apart).

Then I also told him that last week when there was an issue, I ran right down to fix the problem but that this week, I couldn't run right back to fix yet another one of that girl's mistakes. I asked if it was OK to go back to the store tonight to return the extra cigarette items I did not ask for. He said, "Sure, no prob." and also said to bring in the items (flowers and unopened pack of cigarettes).

Well, I went in and I got money back for the dead flowers at purchase price, but they wouldn't give back taxes on it. I thought it was a law that you get taxes back on returned items. Well, they said they can't do it for cigarettes. I said that it wasn't my fault and that the girl messed up and gave me too many packs. I also said that I called the manager and that he said I could come in and have mistake corrected. Well, they would not say they're not allowed to by law, and I understand that. But they could give my money back and throw out the cigarettes. It was not my fault; the girl messed up again. It wasn't my fault. I couldn't run right in again to fix yet another cigarette issue.

The people at the front desk were very rude, and I felt like they thought I was lying. The cigarettes were only $2.12 a pack, so it was $4.24 total. I don't understand why I have to pay for that girl's careless mistakes. I should have been refunded the money and the girl should be retrained again.

I spend so much money in there every week and every month. I can't say I won't be going back there again, because I will have to. But I'll buy my groceries, gas, cigarettes, beauty products, and meds at other stores. I liked going there, because I got everything done at one location. But I'm going to try and spend at least 95% less there, even less when I can. A bummer for me, because I sure did like your clothes (lol). Anyways, I don't see how it can be at all right that I have to pay for someone's mistake. I just don't get it.

Product or Service Mentioned: Walmart Manager.

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IHateStupidCustomers
#452750

I agree with Ethan.

Anonymous
#452262

For a person who obviously reviews their receipt carefully, it's funny how you don't review the transaction as it's being processed by the cashier. Something doesn't make sense here, and if it doesn't make sense, it's probably not true.

Anonymous
#450998

"one thing that I don't understand is how did the person buying the cigarettes not notice that 3 packs were bought?"

Most likely because he was stoned and drunk at time of purchase.

IHateStupidCustomers
#450978

one thing that I don't understand is how did the person buying the cigarettes not notice that 3 packs were bought?

Anonymous
#450916

It is because he is scared to tell his wife that he needs three packages of cigarettes just because he has to deal with her everyday. Living with her would make anyone want to smoke and drink a lot.

Anonymous
#450908

I can't see how your husband missed someone ringing up three packs of cigs. I really can't. :?

Anonymous
#450900

Also it is degrading to call women girls, now since your husband has to lie to you about how many cigarettes packs he bought and since he can't write his own review can we call him boy, after all he acts like a little boy. How about we call you girl since you behave like a little girl. Like a fifth grade girl.

Anonymous
#450899

Also it is degrading to call women girls, now since your husband has to lie to you about how many cigarettes packs he bought and since he can't write his own review can we call him boy, after all he acts like a little boy. How about we call you girl since you behave like a little girl. Like a fifth grade girl.

Anonymous
#450898

Also it was your husband's money that was wasted. You sound like a controlling nagging wife, no wonder he wanted three packs of cigarettes.

Also is your husband even old enough to smoke. I ask tasha's famous question since she is no longer on this site.

I mean surely a grown man can write his own review instead of have his wife do it for him. You must do sexual favours for him to make him have you write his review.

Anonymous
#450896

Most likely the husband needs those three packs of cigarettes to reduce the amount of stress he gets from his wife, or mabe the husband got what he asked for three packages and was afraid to tell his wife that is what he asked for so he claimed they sold him three. Some on how could he not notice he was not only charged for three but had three packs. He is not telling the truth, which means no sex for a month as punishment.

Anonymous
#450765

your 95% boycott of wal-mart won't do anything to them. they will not even notice it i promise.

IHateStupidCustomers
#450596

why didn't you just keep the cigarettes? they probably would have been smoked by the end of the day anyway.

Anonymous
#450057

HEy nikalseyn did they not fire you for borrowing a pen. I wonder if the husband is old enough to smoke. Clearly someone who is old enough to smoke is old enough to check his order and tell the cashier they made a mistake instead of having his wife do so.

Anonymous
#449855

So your husband asks for one pack of cigarettes and the girl rings up three and gives them to him, and he wasn't watching while she did it, even after being shorted a pack the week prior?

nikalseyn
#449762

WalMart does NOT hire the brightest lights in the chandelier. You need to watch carefully the price being rung up and the number of items scanned.

Always a good idea to look at your receipt before you leave.

However, the best thing you can do is never shop at WalMart. Even if you have to pay a bit more for some things.

Why would you subject yourself to these kinds of people, anyway???

Anyone who can get a decent job get one at another store. The mostly unhireables go to WalMart.

Anonymous
#449655

You are doing the right thing here. It is best to shop at stores where you feel comfortable. You have a lot of issues with Walmart so it is best for you to stay away ...as you stated.

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