This Friday morning, my husband went to the store in the Corsicana location at 5 am. He wanted 1 pack of cigarettes and bought several other items. Well, the girl rang up 3 packs of cigarettes, gave him the 3 packs, and put it all in bag. My husband came home. I said, "Why did you get three packs?" He said he asked for only 1 pack. So I was thinking on last Friday's trip to the store when 2 packs were asked for and 2 packs were rung up but only 1 pack was given to him for the price of 2 packs. I'm seeing there are weird issues going on at that store with the cigarette sales.
I called them at 5:23 am (When my husband was at the store, it shows on the receipt the time of 5:02 am.), as soon as I realized what they had done again. I asked to speak to a manager, and he was very nice about it all. I told him what happened last week when we got 1 pack of cigarettes but paid for 2 and that we had to run back to the store to get the other pack that was owed. Then I told him we wanted 1 pack of cigarettes and the same girl as last week rang up 3 packs and gave us 3 packs. We had other items and didn't notice the price issue till we got home. The manager was real nice. I also got flowers but were way past the viewing stage (dead and falling apart).
Then I also told him that last week when there was an issue, I ran right down to fix the problem but that this week, I couldn't run right back to fix yet another one of that girl's mistakes. I asked if it was OK to go back to the store tonight to return the extra cigarette items I did not ask for. He said, "Sure, no prob." and also said to bring in the items (flowers and unopened pack of cigarettes).
Well, I went in and I got money back for the dead flowers at purchase price, but they wouldn't give back taxes on it. I thought it was a law that you get taxes back on returned items. Well, they said they can't do it for cigarettes. I said that it wasn't my fault and that the girl messed up and gave me too many packs. I also said that I called the manager and that he said I could come in and have mistake corrected. Well, they would not say they're not allowed to by law, and I understand that. But they could give my money back and throw out the cigarettes. It was not my fault; the girl messed up again. It wasn't my fault. I couldn't run right in again to fix yet another cigarette issue.
The people at the front desk were very rude, and I felt like they thought I was lying. The cigarettes were only $2.12 a pack, so it was $4.24 total. I don't understand why I have to pay for that girl's careless mistakes. I should have been refunded the money and the girl should be retrained again.
I spend so much money in there every week and every month. I can't say I won't be going back there again, because I will have to. But I'll buy my groceries, gas, cigarettes, beauty products, and meds at other stores. I liked going there, because I got everything done at one location. But I'm going to try and spend at least 95% less there, even less when I can. A bummer for me, because I sure did like your clothes (lol). Anyways, I don't see how it can be at all right that I have to pay for someone's mistake. I just don't get it.
Product or Service Mentioned: Walmart Manager.