I just left the Ankeny Iowa Walmart store. I did the self-checkout lane and was exiting the store when I was stopped at the door by a Walmart employee I've known for eight years.
I am in this store probably three times a week and know most of the staff.
The guy asks me for my receipt and I start looking through my bags but can't find it. He immediately gets formal and says he has to cal his manager. What ensues is ridiculous and wrong.
First I am marched by "the manager" back across the store to the self-checkout station I used. He then asks the Walmart employee working there if she recognizes me.
It's like a cop show. Then he asks her what machine I was on, how many customers followed me, etc.
He then marches me back across the store to the Customer Service desk and said he had to call "security" and they would run scans on the machine to see if they could verify my purchase. He even pointed to the exact spot where he wanted me to stand (like I was some sort of convict in jail so he could keep an eye on me).
I then found the receipt in my wallet (it had been there all along) and he "released" me to go to the door where the guy who shook me down first time waited. Once again I went through the entire shakedown all the while being treated like some sort of crook looting the store.
I will NEVER go back into a Walmart store and how this company stays in business I will never know.
The stores are filthy, half the shelves are out of stock, they treat their customers like crap and they sell junk. Here's to all the Walmart haters out there and I'm now one of you.
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Poor customer service.
Walmart Cons: Countless.