516 School House Rd, Kennett Square, PA 19348, USA
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I had checked the remaining gift card balance on-line at 10 AM on 11/06/18. The Balance at 10 AM was $8.87.

That same evening I attempted to use the card after shopping at the Walmart store but the gift card was declined. I did slide the card a second time but again declined! I had Customer service check the card and they determined it was used at 10 am that same morning???. I explained to the customer service rep.

that I merely checked the card balance on- line that morning but did not attempt to use the card until visiting the store that evening!

Did checking the card deplete the balance? That’s the only logical explanation!

Product or Service Mentioned: Walmart Gift Card.

Reason of review: Poor customer service.

Monetary Loss: $9.

Preferred solution: Full refund.

Walmart Pros: Some prices.

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