Update by user Sep 19
My husband got on the phone and called again and they "re-viewed" the tape. They saw the cashier lay the gift card on the check writing desk as I was putting bags in my cart.
The cashier handed me the receipt and I looked to see if there were any more bags and asked her if that was all. She said that's it and I walked away. The man behind me saw the gift card and put it in his pocket!! The manager not only gave me a refund, but also added an additional $20.
and gave us a replacement gift card. I am not sure why they weren't going to do anything about it, at first, but, after speaking with my husband, they started bending over backwards! Reviewing tapes, etc. Oh!!
Maybe it had something to do with my post on PISSED CONSUMER!! :-)
Original review posted by user Sep 18
I picked out a gift card for my 11 year old Granddaughters birthday. I got it off the shelf, handed it to the cashier. She rang it in for $40.00. I should have been paying closer attention, as when I got home, no gift card in the bag with the birthday card! I looked all through my purse and wallet, but could not find it. Looked in the car, everything! Called Walmart, immediately and the lady took the information from my receipt and said they would look for it and call me back after watching the video.
No one called back, so today I called and the manager told me he was sorry, but there was nothing he could do! He said I might as well have dropped 2 $20. bills on the floor. Its just gone. I said no, the cashier should have been responsible enough to hand me back the card, assuring that I got all the merchandise I paid for! I wanted to know why they couldn't just void it, but got no valid excuse.
I was under the impression that Walmart was very good about returns, customer service, etc., but am very disappointed about my visit! I will go out of my way, maybe spend more money, but won't patronage Walmart in the future. This seems like a simple fix with the digital capacities that Walmart has in place. The Manager said the surveillance was not that good at the registers!?!?! REALLY!
We called again, and a lady named Cynthia said she would look into it, watch the tapes again, with the Manager, and get back to us. Still waiting!!
Reason of review: Manager unwilling to compensate for my lost gift card..
Monetary Loss: $40.
Preferred solution: Full refund.
I liked: Cake i ordered.
I didn't like: Fact that i did not make it home with my giftcard.