I purchased a Walmart Visa Gift Card on 5/15/16 in the amount of $350 in order to pay 2 bills online while I awaited my new debit card. When I got home, I went online and registered the gift card and attempted to make a payment on one of the bills.
It took a few tries before the card would work properly to make the payment. On Monday morning, 5/16/16, I went online to pay the second bill with the remaining $117.63 balance on the gift card. The payment was declined. I tried numerous times to contact Walmartgift.com through their automated number only to be either cut off, or received a message that they were experiencing technical difficulties.
After around 5 hours, I was able to speak with a live person. I was told a block had been put on the gift card on the SAME day I purchased it for suspicious activity. They would not tell me what the suspicious activity was only that they would file a case and it would take 10 business days for a resolution. So a card that I used CASH to purchase was blocked on the SAME day of purchase and now my second bill will be late because I cannot access the remaining balance on the gift card.
MY MONEY was used for the card, I have the card in my possession and was able to tell them what the pending authorization on the card was for. This is a total scam.
How can you block a gift card on the same day it was purchased with my own cash? This is unacceptable and I will NEVER step foot in a Walmart again.
Product or Service Mentioned: Walmart Gift Card.
Reason of review: Poor customer service.
Monetary Loss: $118.
Preferred solution: Full refund.
Walmart Cons: Bad customer service.