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I ordered a chair on line..It was guaranteed to be delivered to the store by Christmas Eve..I received no phone, no email telling me my chair would not be delivered. I go to store on Christmas eve to pick up my chair and is informed that it is not there and to call

I am then informed that my chair was lost in transit. Good customer service would inform someone so they can reorder or find one some where else.

So I was stuck on Christmas Eve with out a Christmas gift that I had counted on. I will never shop there again.

Monetary Loss: $169.

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It's YOU that doesn't understand what "guarantee" means. YOU should have read the agreement on the "guarantee" (I doubt there ever was one, since they don't guarantee ship times, only estimates)

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