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I ordered a chair on line..It was guaranteed to be delivered to the store by Christmas Eve..I received no phone, no email telling me my chair would not be delivered. I go to store on Christmas eve to pick up my chair and is informed that it is not there and to call walmart.com.

I am then informed that my chair was lost in transit. Good customer service would inform someone so they can reorder or find one some where else.

So I was stuck on Christmas Eve with out a Christmas gift that I had counted on. I will never shop there again.

Monetary Loss: $169.

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Anonymous
#399687

It's YOU that doesn't understand what "guarantee" means. YOU should have read the agreement on the "guarantee" (I doubt there ever was one, since they don't guarantee ship times, only estimates)

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