My wife and I went to walmart at about 10:30pm one night to get a cable for our computer. wasn't sure if they would have it, but that late at night was only option. Looked around the electronics department, and was not able to find it. There was a guy unloading boxes and stocking merchandise behind the counter of the electronics department. I asked he knew where printer cable were. His reponse- "I don't know, I have not worked back here for months"-
and that was it. He turned back and starting doing again what he was doing.
There was not any "let me help you look, let me call someone", nothing like that- wasn't his problem.
Went to front of store and there was a couple more flunkies there. I asked for the manager. "Well, I'm a manager, what can I help you with". I explained what happened, and then she started backtracking. "well, I'm not the manager in that department- i would have to call someone else." Another "associate" standing next to here said that sounds like "Mike" and they sort of shrugged it off.
Led me to conclude that there is no customer service at walmart whatsoever. By the way, this is the first time I had been in walmart in over 3 months- will be a lot longer time before i go back again.