I had the same problem. It started when I received an email from Walmart saying my account information had been updated on November 15, 2016.
(Photo attached) Problem was I never updated anything on my account. When I tried to log in I was told my password was invalid. When I tried to recover my password (Photo Attached) it said my email was invalid. I called Walmart customer service and the knothead on the other end of the phone told me I had a trial account which expired after one year.
The only problem with that was, I had been using that account for at least six years or more. The Walmart customer service knothead instructed me to create a new account so I could continue using their service. Problem is, I lost my savings catcher balance by doing so. I used the Walmart on-line customer service portal to ask what would be done about this twice.
To date I have heard nothing from Walmart concerning my hijacked account and savings catcher balance. I had close to $40.00 in my account and want the following. 1 - I want to know how my account was compromised.
2 - Why their customer service is so incompetent and unresponsive. 3 - My balance restored to me.
Product or Service Mentioned: Walmart Savings Catcher Rewards Program.
Reason of review: Poor customer service.
Monetary Loss: $40.
Preferred solution: Full refund.
Walmart Cons: Incopetent and unresponsive customer srevice.