150 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
3 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.1

I had the same problem. It started when I received an email from Walmart saying my account information had been updated on November 15, 2016.

(Photo attached) Problem was I never updated anything on my account. When I tried to log in I was told my password was invalid. When I tried to recover my password (Photo Attached) it said my email was invalid. I called Walmart customer service and the knothead on the other end of the phone told me I had a trial account which expired after one year.

The only problem with that was, I had been using that account for at least six years or more. The Walmart customer service knothead instructed me to create a new account so I could continue using their service. Problem is, I lost my savings catcher balance by doing so. I used the Walmart on-line customer service portal to ask what would be done about this twice.

To date I have heard nothing from Walmart concerning my hijacked account and savings catcher balance. I had close to $40.00 in my account and want the following. 1 - I want to know how my account was compromised.

2 - Why their customer service is so incompetent and unresponsive. 3 - My balance restored to me.

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Full refund.

Walmart Cons: Incopetent and unresponsive customer srevice.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Use the same password for multiple websites?

Curt S Mdm
reply icon Replying to comment of Guest-1249021

I use separate passwords for anything financial I do online. I also change then twice a year. Having been in the IT business since the mid 80's you learn really fast that using the same password for everything is a huge no no.

Guest

My account was hacked also. I only had a few dollars on my SavingsCatcher but still it *** me off that my account information was changed.

I called Walmart 3 times.

The first 2 times it sounded like I was speaking with someone in India and they were absolutely no help at all. The third time I might have got someone in the US and they found my old account and notified that it was compromised.

Walmart Reviews

  1. 2768 reviews
  2. 1281 reviews
  3. 1331 reviews
  4. 906 reviews
  5. 524 reviews
Walmart reviews