A 1 is to good for this store. My Wife is driving to Florida from Tennessee.
She has 5 Minor young children with her. Last night she had a blowout. She was able to get roadside assistance out to her area and get a spare tire put on. This morning she visited the *** at this Walmart garage.
She bought 2 new tires and had them installed the idiots installed them on the front of the vehicle. When she was leaving she saw a sign that said that new tires should always be placed on the back when she asked the tech about this he stated that she could just sign a waiver that said she understood it was dangerous. She advised she wanted it to be corrected as she did not want to take any chances, The tech was upset but they did move the tires. When she got the bill she was advised that a lug nut was stripped on the vehicle.
Mind you this was not stripped before she asked them to move the tires. They advised that they could not replace the lug nut but that she could go to O Reilly's and just put a new one on herself she went to o' Reilly's and bought the lug nut however on inspection of the nut it was found that its actually a damaged bolt. Now my wife has to drive over 300 miles with a missing lug nut and Walmart also charged her double for 9.99 for the lifetime balance on both new tires plus rotation on all 4 tires. When I called to complain I spoke to Nakita the ACC manager she advised me that my wife demanded to have the tires placed on the front of the vehicle against the techs advice and then when she saw the sign at the register she told them to put them on the back, (LIE).
When I asked her about the lug nuts she advised that this happens all the time and it was not because of her pissed off employee. She did offer that if we wanted to replace the lug nut that we could bring it by and her "tech" would be happy to fix it.
As far as the additional charges those were my wife's fault and there was nothing she could do about it she should have known better to have the tires placed on the rear and mind read that this is Wal-Marts policy. GREAT CUSTOMER SERVICE NAKITA YOU WIN THE PRIZE!!.
Product or Service Mentioned: Walmart Tire Installation.
Reason of review: Poor customer service.
Monetary Loss: $250.
Preferred solution: Full refund.