Raleigh, North Carolina
Not resolved
1 comment

Terrible service. I went to the tire center, they didn't have the tires I wanted so I purchased them online and had them sent to the store.

The tires were shipped quickly and arrived at the store in a few days. I went to have them installed when they arrived, they told me that they didn't have time that day I got there around 3 p.m and the tire center closed at 7 p.m. I just figured they had a lot of services before mine even though they only had one car in the garage area and a lot of employees were standing around talking. I called the next day around 1 p.m and asked if they could install the tires if I arrived around 2:30 and they said they would have time to install the tires no problem.

I get to Wal-Mart at 2:30 and they tell me that they can't install them that day because "everyone who can do that is leaving at 4". I told them I called and was assured that my tires could be installed, the response I got was "They didn't know what they were talking about".

I had the tires loaded into my car and took them to Wal Mart in Brier Creek who installed them right away. I will never order tires from Wal Mart again, I rarely shop there but will make a point to avoid it at all costs now.

Product or Service Mentioned: Walmart Installation.

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I have a 2010 ford edge with the factory 18 inch rims on it. Ordered the tires through Walmart the size that is required for the exact fit.

They came in and my wife had a appointment to install them. Well she called me and told me the dumbest thing I have ever heard being involved in the auto world since the 70s. We can't install them because the wheels are to wide. They are a factory 8" wheel and if someone that sells tires can't install a tire on that they truly need to get out of the business or at least get some employees with a little bit of knowledge.

I sure wouldn't buy any tires to have installed there any bigger then bicycle tires. I do have to say though the price for the tires was great but it sure is more convenient to have your tires installed where you buy them.

The store is in Lansing Michigan. Market place on the west side.