Walmart - Hostile attitude about picture printing mentioning jail, bail bonds and walking away with no help or anyone who could assist.
' This review about Walmart at Washington, NC 570 Pamlico Plz, Washington On May 1st 2017 I went to Walmart to print my family pictures to the nearest store where I live. I spent about an hour to process them at photo lab to create calendar, pick the amount of prints.
On that day i had to cancel plans for my Art class that is on Mondays to get this photo projects done. My plan was to create calendar for a my husband Mom to present her with something special on Mother's day, mail photos to my Mother that lives out of country, few wall art gallery wrapped canvases and about 100 pictures at special rate $ 0.15. I have done it on my personal time that i get about once a week that i do something special without my seven month old baby. I was hoping to prepare the elements of surprise and present wall art for my husband.
Before I went to Walmart on Friday I went to Raleigh and took a photo session with Picture People that located in a BuyBuyBaby store. I paid $ 150 and was told I can print pictures or use it any way i would like. We stayed in a Hotel in Raleigh and my husband took a day off to accomplish this photo plans. I do not use other photo labs because being a mother and sitting with 7 month old baby it is hard for me to look for other photo labs or spend additional time to travel to pick up wall photo canvases that need to be special orders.
I spent about an hour to pick up all photos and tried to print my calendar which took me a lot of effort to figure out photos positioning and background. After I spent an hour I was told that my photos would be ready in an hour so i decided to order more photo products which was additional $ 80. While I was waiting I spent about $ 280 for the cell phone and was planning more purchases so basically my spending limit for a Walmart is about $ 400. When I went to pick up my photos to the photo lab I was greeted very unfriendly by few Walmart employees that asked me if the photos were professional.
I told yes we went with my baby to photo studio then they told me that they don't want to go to jail with me because they don't want to be responsible for bail bonds and i need paperwork that i was not aware even exists. There was about three walmart sales person and all of them walked away and left me alone without father assistance or any help. I had to go back to electronics and asked for General manager to help. The manager Donna ( last name she did not provide when I asked her ) told that i do not have rights to pick up my photos because I did not provide paperwork of copyrights.
She told one of the employees to put my CD into photo lab computer and informed me that I do not have this copyright license and I am not allowed to pick up my order that i placed. The she made an effort to call to Raleigh to Picture People company by they were closed so I got denied service. After 2.5-3 hours spent in a photo lab I come home and put CD in a computer - I found copyright release which is simple one page without any serial number or any special instructions that looks like anyone could forge in case they are really stealing images and using them for profit... My complaint is that Walmart did not provide proper training to their employees and they denied me my rights as a customer using hostile unfriendly manners and attitude.
I had to listen about possible jail time for them and for me which was a big stress for me considering that in my past I was arrested and had to go though *** emotionally because somebody else planned to hurt me and use the system to make it very hard on me. When i was arrested and spent time in jail I was shock that nobody cared what really happened and used right to separate me from my freedoms because of somebody else lies. I was not expecting those type of suggestions in a place that is fun place for me and basically my hobby and very special for my memories that suppose to last lifetime... I returned my purchases that I made on that day and had final talk to a manager that treating a customer in the hostile manner like I was treated is unacceptable.
If Walmart wants to enforce photo printing rules that they can at leapst to tell three standing employees how to use basic computer and open the file. The people who work at Walmart treated me like they don't want me to be there and my purchases is just a burden to them. Absolutely no respect or any intention to help or provide assistance. Just a jail time and vanished into the this air.
As a person who respects myself and other people - I made a decision to never shop at Walmart. I am boycotting it and will not tolerate this type of hostility. They put me to tears and destroyed my special plans that me and my family put so much effort to accomplish. The Walmart corporation cares only about profits and not customer service.
They call customer service is place where you can return selected merchandise and that's it. I am deeply offended by my experience and will avoid Walmart at any cost. I could not imagine that low cost of photos can add up costing me 3 hours of stress, waste of energy and time, hostility and disrespect. Walmart people learn how to use your brain, computers and logic.
This policy doesnt make sence for many reasons. 1- if somebody wants to steal somebody else art photo images why do they need to do it in Walmart ? They can print the images at home using special printer and photo paper, photo labs or similar ways to obtain what they want. 2-If someone wants to do forgery - they can simply put that one page copyright piece of paper and photo shop any data because the copyright piece of paper is nothing more that signed page.
There is no date on it, no serial number no license or special numbers. 3-You are not professionally trained to make a decision who gets photos or who needs copyright and discriminate one customer on a selected base. 4- if somebody want to obtain stolen images they can simply blend them with their family photos and print them in small quantities that you would never even notice. 5-If you company Walmart cared about customers they would trained You to open CD and open up the CD on a normal computer and not photo lab equipment.
P.S About two month ago I had my cell phone stolen in Walmart. The local walmart did not pull video or help me to recover my cell phone. They put no efforts to inform me about investigation. I was coming 4-5 days in a row to talk to the loss prevention manager and every time the person was not on duty.
When You shop at the Washington, NC You are not safe and can be robbed right in a store.
The loss prevention manager are almost to no exist when You needed the most. The some employees would rather talk about jail and authorities that put 1% of effort to help and look at CD on computer !
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Poor customer service.
I liked: Affordable cost of photo products.
I didn't like: Customer service and policy.