4.0
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Customer service
Staff
1 comment

20 years in business.Write checks all the time for much greater amounts.

Several thousand in business checking. $440.00 business check declined by Telecheck and Walmart because the "amount seemed different than usual, although your company has a perfect track record on our system". Making donation to local kindergarten. Taking my dollars elsewhere, and don't plan to go back to Walmart for personal or business purchases.

Don't have time for a small check to be declined by a computer with service rep who cannot override after a long day at work.

Walmart and Telecheck need a better system for risk management or Walmart will lose business.Going to Toys R Us, Costco, or another retailer tomorrow.

Reason of review: Order processing issue.

Monetary Loss: $440.

Preferred solution: Let the company propose a solution.

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Anonymous
#1371976

OP:

Why are you complaining to Walmart about this when you were told that Telecheck denied your check?

You need to be complaining to Telecheck about this.

The service rep cannot override your check due to company policy.

I would think that she does not want to get reprimanded if she did do that for you.

Would you want to get reprimanded if you were in her shoes?What will you do when Telecheck denies your check when you shop at a different retailer?

What will you do when the service rep does not override your check when you shop at a different retailer?Will you complain about those as well?

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