I filed a complaint with Walmart Headquarters...Here it is...unbelievable...
At the Walmart located at 8400 Coral Way, Westchester, FL you can retrieve, and I urge you to do so immediately, in-store film that shows everything I am about to tell. I know that on Set.16 2011 in-store films from Sept 13 were viewed by police officers from Miami Dade County. Police officers that I called to the store. Laziness and arrogance on the part of your top managers at that store basically left me no choice but to call the police department. Only then was the situation resolved.
The first film focuses on the "Money Center." Tuesday, Sept. 13, 5 -5:11 pm EST. I was there 10 minutes for the purchase of a $100 WalMart Money Card as well as a $50 MoneyPak card. My demeanor was happy and friendly. The film will show that to be true.
When I attempted to activate the WalMart Money Card on Sept 16 I was told by automated phone and on the WalmartMoneyCard.com site was that the card was no good. I had no luck reaching a human being. I then went to the store where I had purchased the card 3 days before.
The second set of films would begin, I believe, at approximately 1:40 pm EST on Sept. 16 until the police arrived and resolved the issue at 4:40 pm EST. There was a lot of movement so request the films that feature yours truly. The following narrative can guide you.
On Sept. 16 the woman who sold me the card was there as well as another employee. The original sales woman recognized me. Both women attempted many times to activate the card. They also called for management many times. They were as helpful as they could be. The film will show this.
The film will also show that no manager arrived. It will show that the employees left more than once to attempt to retrieve a manager. They were unsuccessful.
I decided to assist them in their quest. I went to customer service and approached a young man and asked if he was a manager. He indicated he was. I asked him to follow me to the Money Center. He agreed and off we went. Along the way an older lady approached and asked for assistance. I nodded to the young man. I did not object to him assisting the lady and went to wait at the Money Center. I am polite that way. As I watched he left the lady and went BACK to the customer service area. On the film you will notice my first exasperated expression.
Time was passing and no manager had come to our assistance. Now I was a bit perturbed. I went back to the customer service area to speak to the young man. He indicated that his senior manager was on the way to the Money Center. Back I went.
Upon arrival I was quickly greeted by two lower level managers, a man and a woman, and another woman with a badge that identified her as the "Co-Manager." The man gave me a glaring glance. Apparently I had touched a nerve. When I explained my situation his gaze softened; he realized I had a point. The Co-Manager, a young woman with blond highlights, had no such feelings. She insisted that since the card was rejected I would not get my money back. I replied "You're kidding me!" Her reply? "Can't you hear me?" Shocked beyond belief I switched modes: now I was getting angry. I replied in a firm voice, to let her know that her comment was unacceptable, "Do you hear me? You ARE giving me my money back." She replied with the implication that I had spent the money. I was in shock.
ALL of this can be seen on film. No audio necessary.
Off we went to the customer service area again. The Co-Manager gave my receipt and card to the lower ranking woman manager and told her to call the activation center. I told them it was useless but the Co-Manager was no longer listening. Off she went to the management offices with the male in tow. I stayed with the woman as she called, assured her it was not her fault and remarked that she had been given a task she couldn't complete.
Time passed and the woman offered to call Kevin Perry, the head manager. I agreed. A minute later the Co-Manager dragged herself back out of the offices and pulled the woman to the other end of the counter. I went to the end and up popped Kevin. He listened as I explained the situation as well as my complaints about his Co-Manager. The dirty look she gave me and the head nod to Kevin was priceless. Kevin saw it but made no move to correct or soften her actions. He was complicit in my treatment. I pray it was caught on camera. Here they were, basically robbing me, and she added to it by being nasty. Completely unprofessional.
The feeling that I was surrounded was unacceptable. I was the bad guy and the intimidation was on. The film doesn't lie. I had two feet between me and the people behind me. They were polite but they were there. How many? I don't know and didn't count. One was bad enough. How dare I tell them to return my money.
Flight or flight, I wasn't leaving. To break the circle I said I needed to use the bathroom. On my return Kevin gave me the card and receipt. He stated that when I brought in a card that matched the receipt he would return my money. I replied that it WAS the receipt, it WAS the card and they need to make it right. He refused. If I did not produce the right card my money would not be refunded. Kevin then proceeded to pretty much call me a liar. It was then that I began to threaten to call the police. Kevin said go ahead. Then a young lady appeared. I appealed to her and pulled out my MoneyPak card that was numbered and time-stamped right after the MoneyCard purchase. She asked me for both, which I had with receipts, and she went into an office next to the front door. I waited. Again.
She came out and confirmed that I had made both purchases at the same time. She also noted that the MoneyPak was good. So far so good. Then she claimed that not only was the MoneyCard not a match for the receipt but the cardholder, which has the UPC code that should match the card WAS NOT THE ONE THE CARD CAME IN! To put it politely she pulled that one right out of her "thin air." I was amazed. Not only was Walmart confiscating my money, I was now being accused of switching cards and containers. That was a bold faced lie and I knew it. The card was glued into the container. I told her that and insisted she was wrong. That can be clearly seen on tape. Again I threatened to call the police. She told me to go ahead. Then she offered to do it herself, as if SHE would be calling the police on ME! The implication was clear: How dare I be upset. Leave or the police will be called.
I'm a reasonable guy. I had been insulted, lied to and threatened. Enough was enough. I walked outside to call the police. According to my cell phone I called ATT directory assistance at 4:09 pm EST. Right then a police car pulled up so, naturally assuming that my "hosts" had already preventively called the police, I hung up and asked if he was there for me. He laughed and said no and asked me why I wanted to know. I explained my problem and he said that while he was not on duty why don't I go ahead and call the number on the side of his car. So I did. The time was 4:18 pm EST. The nice man had taken 10 minutes out of his day off to talk to me. Everybody was losing time this day. I had 22 more minutes STILL to go. Thank God for the Miami Dade Police Department. In 22 minutes they arrived and solved the problem. Light speed as far as I'm concerned.
The police arrived. One officer. I gave my side and he went inside while instructing me to wait by the door. Then another officer arrived. That didn't make me feel good at all. One cop investigates. Two cops arrest. Standard procedure and there I was. Didn't take a rocket scientist to figure out who would get arrested in a situation like that. The second officer even mentioned fraud as he went in. Obviously I wasn't the only one who had phoned the police. I was definitely feeling a little sick and light-headed.
Pacing back in forth in front of the door I awaited my fate. The first officer came out and told me I was right. The officers had reviewed the film from the 13th and saw the employee swipe one card but then give me another. But the real insult was not the officer's fault. In his hand was a new receipt and a new card. Even though I was right I was offered no chance to choose between getting my money back or accepting a new card. Management was still in charge. I wasn't even offered an apology. (The officer offered his own apology however)
I know WHY they did not apologize. The managers had put the store on high alert. They were going to teach this fraudster a lesson. Calling the police department was an embarrassment to them in front of the whole store. I had been the focus of attention for almost 3 hours and they were wrong. They were hoping I would take the card and leave. I did. I was worn out. I was emotionally drained and in shock. I just wanted to go home.
The employee that swiped one card and then gave me another is also a concern to me. Your two top managers have shown themselves to be petty and vindictive. They can't punish me but she is at their mercy. What happened was this and it was as innocent as can be. I asked for a MoneyCard. She pulled a blue one down and swiped it. I said "Hey wait a minute. If I'm gonna be poor might as well be looking rich while I'm at it. Give me the gold card!" She laughed and switched cards. That's what the police saw. That's what the manager would have seen if he had taken the time to look before being forced by the police department to do so. I would appreciate if you check on her welfare. And speaking of petty and vindictive guess what color my new card is…you guessed it…blue…:)