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Update by user Jul 03, 2021

Company fixed the issue and I have been provided with partial refund. After a considerable wrestling match with Costway.

They refunded me an additional $71.20 along with the $53.00 from Walmart for a total of $121.20. I still think Costway is not credible..

Original review posted by user Jul 01, 2021

Walmart was helpful and refunded me $50.00 because of this. In the following text you will see that Costway fraudulently posted a 10,000 BTU A/C unit order #440214*-500099 that I purchased at Walmart.com for $369.00 and what they shipped me is not a 10,00 BTU unit and it is still unclear what they shipped me.

to be exact.

In the process of communicating with Costway, they have communicated an offer of reparations where they are all over the place.

You need to know that the same A/C as in my order #440214*-500099 is now being advertised for $399.00.

They are committing fraud ands need to be stopped.

Hello there,

Thank you for your email.

Sorry, we just checked that the $120 refund issued failed.

We just try to refund the remaining $67 again, as you have received a refund of $53 already.

Please kindly check your original payment account in 3-5 days.

Best regards.

Lacey

ps: please reply us only one email

Bruce Wilson 于2021年7月1日周四 上午2:47写道:

Hi Costway,

Bruce Wilson wants to connect with you regarding the following order:

Sales Order ID: 440214****099

Item ID: 43258****

Item: Costway 10000 BTU Portable Air Conditioner & Dehumidifier Function Remote w/ Window Kit

Message:

I would like you to refund the $120.00 that you agreed to in your 06 24 2021 and that I replied to in agreement of that amount.

**Note: You have received this message from the customer, who has made a purchase from your company on Walmart.com. Please update within 48 hours.**

Thank you,

Walmart Customer Service Team

RefID: 8A5B68D3A93E4E569A2AC2661DD7D813

User's recommendation: Do not purchase from Costway.

Location: Taylor, Michigan

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