I was an Assistant Manager at Walmart for almost 3 years and I want to set a couple things straight. Associates- please try not to hate your managers.
Some of them are cruel, but the real problem is high above store level. Everything is tracked on the computer now - how fast items are scanned at the register, how fast the stockers are at night, if stocking and binning are complete by 7am, bin accuracy, modular completion, pick completion etc. The market and divisional managers only care about these numbers and drill that into your store manager's head. So the store manager scares and stresses out the assistants, telling them to "just get it done.
You can't leave tonight until it's done." The store I worked at had only one associate for the salesfloor after 4:00 (the others were unloading the truck, running register, guarding electronics, or slicing meat in the deli) So anything that needed to be done, I had to do personally. I didn't mind rolling up my sleeves and working with associates, but as a salaried manager, you are supposed to supervise at least 50% of the time (not just work constantly) There were many days I put in 15-18 hours. Please understand the company is evil, not the people who work there. I think some of the long-term managers get corrupted after a while.
I've heard managers insult employees and make disturbing remarks about them. Also, the "open door policy" is a joke. I went to my market manager with a problem and he screamed at me and kicked me out of his office. My complaint was that I had been written up as a new manager for substituting a product with the one hour guarantee after black Friday.
Our training told us to do that if the product wasn't coming into the store, I just didn't do it the right way in the computer. So, I asked him to please over-turn my write-up due to lack of training. He said "a lot of training is trial and error." I (very calmly) stated that if the training policy was trial and error, they had to allow for some errors. So, people, please heed my warning.
Don't accept a promotion if they offer you one, it's really not worth it. My health and relationships struggled while I worked there. Customers, know that this will never change unless people stop going there.
As long as they get away with it, they'll keep doing what they do. PS- the new wage structure is just going to lead to cutting hours, lower raises, and inherently worse customer service.
Reason of review: Bad quality.