Walmart - I ordered & returned a BROKEN laptop, the local store had no instore replacements, at Christmas, they were also out of stock online so, I had no choice but to return. Now, they want honor price match
I ordered 2 Lenovo ideapad 3... Order #588207*-205906
One of the items was broken and would not power on so, I took
it to the local Walmart store for an exchange.
My local store did not
have any so, I had no choice but to return since it was broken. Walmart
got the same item in and has them available now. I ask to get another
one which is like a replacement and the price be matched as to what I paid for the one I had bought. The Walmart customer rep.
was very rude and I got an immediate "NO". I ask if I could speak to a supervisor
and maybe a supervisor would consider the price match since I only wanted an exchange to begin with but an exchange wasn't available at the time. I was not allowed to speak to a supervisor and was refused... the rep.
saying "there is nothing we can do, unless you want to order another laptop for the new price"
The rep was rude.
I don't understand why I can't get replacement since it wasn't my fault it arrived broken...
In fact, it was an inconvenience to have to take it back but they (Walmart) act as if I am inconveniencing them.
This is the item number Model: 81WA00B1US Walmart # 58506****... this is my order number Order #588207*-205906
The main point is, if the item had not been broken, I would have never returned it!
If they had a replacement, I would have exchanged it!
It was ONLY returned because it would not power up and I had no other options as the store had no replacements and they were
out of stock online. NOW, they are in stock and I think it's reasonable to ask for a replacement since they are available now.
User's recommendation: Avoid Walmart if at all possible, big box stores have no customer service.
Preferred solution: Price reduction.
Location: 935 Blowing Rock Boulevard, Lenoir, NC 28645