I had my brother-in-law get me a few things from Walmart since he made a trip to town. One item was my husband's Nicorette gum.
I told him the wrong flavor. A few hours later, I took it back to exchange for the correct flavor and unopened box. The lady at customer service stated she needed a receipt. Policy states they will make an even exchange with no receipt.
I even offered to have the receipt faxed, but she claimed she didn't have access to a fax. She is a liar! She should know the policies as she is not a new employee.
I live in a small town with only one grocery store and *** in the wall Walmart where I buy the Nicorette gum.
I spend an average of $300 a week at that store. I would rather not support a store where there are idiots and liars working! Buffalo, Missouri's Walmart sucks!
The lady working customer service on September 3, 2012 should be fired for not knowing the return policy. Instead of driving an extra 20 miles with my infant baby to get the receipt to exchange, we will just use the product - but we prefer the other flavor!