After shopping for two hours at the Walmart in Eddystone, PA I was confronted with one open register with 5 people in line with full carts!! One express register was also open right next to my line.
I was becoming quite frustrated because there were many workers just standing around doing absolutely nothing, while my husband whom recently had surgery was experiencing quite a bit of pain. After standing in line for 25 minutes and still only 3rd in line, I moved over to another register that just opened because the cashier announced next in line come up. I was wrong but at that moment I had no idea she was speaking to the people in the other express register!! The cashier in a very *** voice stated, " you can't line jump here".
I tried to explain it was just a mistake, but her attitude was just not nice. After a few not too nice words from me, I left the entire cart full of approximately $200 of merchandise. On the way out, I asked another cashier to see the manager and she said that she was it. I tried to explain my misunderstanding, but just got the same ignorant attitude.
I understand it was my mistake, however if you are getting paid to deal with customers, then it should be handled appropriately. One more thing, I often travel from Phila to Eddystone walmart because it has always been so well organized and tidy...this is not what I found on 8/9/14...aisles were messy with boxes in many of them. Cashiers standing around doing absolutely nothing while the manager on duty was working a register!! What is wrong with this picture?
On a POSITIVE NOTE, there were two wonderful floor employees that went out of their way to help my 80 yr old neighbor and myself. One was a young DEAF man and the other was an 83 yr old woman. They both were so eager to help. God bless both of them!
Well I will never again shop at the Eddystone Walmart because i did not appreciate being talked to like a 5 yr old!! People make mistakes, especially when total frustration had overcome them!!
Product or Service Mentioned: Walmart Cashier.