I spoke to several customer service representatives and two supervisors at Walmart who were incapable of correctly processing a return for three items ordered online. The crux of the issue is that, if one places an order online and proceeds to check out as a guest, Walmart does not provide one with a way to access one's order to initiate an online return, thereby forcing one to call customer service.
However, having to interact with Walmart's customer service representatives is comparable to speaking to a group of four-year-old children who have just been handed a manual on how to program in Java but are too busy eating paste to notice, which is to say, that they are not capable of the task they have been charged to perform.
In fact, it took nine calls to customer service to finally receive correct return labels, and I had to call the carrier myself to arrange for a package pickup after the second supervisor I spoke to submitted the request incorrectly, according to the carrier themselves. I have never shopped at Walmart before, and I will never again.
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Poor customer service.
Preferred solution: Pay your employees adequate wages so there is an incentive for them to perform well, as well as to attract competent people. .