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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
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I spoke to several customer service representatives and two supervisors at Walmart who were incapable of correctly processing a return for three items ordered online. The crux of the issue is that, if one places an order online and proceeds to check out as a guest, Walmart does not provide one with a way to access one's order to initiate an online return, thereby forcing one to call customer service.

However, having to interact with Walmart's customer service representatives is comparable to speaking to a group of four-year-old children who have just been handed a manual on how to program in Java but are too busy eating paste to notice, which is to say, that they are not capable of the task they have been charged to perform.

In fact, it took nine calls to customer service to finally receive correct return labels, and I had to call the carrier myself to arrange for a package pickup after the second supervisor I spoke to submitted the request incorrectly, according to the carrier themselves. I have never shopped at Walmart before, and I will never again.

Reason of review: Poor customer service.

Preferred solution: Pay your employees adequate wages so there is an incentive for them to perform well, as well as to attract competent people. .

Company wrote 0 private or public responses to the review from Dec 06.
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Anonymous
#1609423

Increase in wages would obviously cause the purchase price of their products to rise. Which would turn away many people.

Causing them to lose sales. This is America after all.

WalmartCorporate
#1608556

Making an account with us is really simple and only takes a matter of minutes.

Anonymous
#1608283

The easier solution is to create an account so your purchase records are readily available. This is true of most on-line retailers. Checking out as a guest doesn't provide near the service that creating an account does.

Anonymous
to Anonymous #1609360

Y’all forget...customer is king!

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