Walter Ray Jones
Yesterday, Thursday, July 19, 2018 I purchased 5 items at the Walmart store located in La Junta, Colorado
6 Conley RD 81050.
These items consisted of the following: 1 can of WD-40 14.4 oz. 1 package of EVERSTART Side Terminal Battery Bolts 1 can of ULTRA Duster Air 1 gallon of SUPERTECH Antifreeze/Coolant ! 4 Package of Great Value Bath Tissue
The item totaled $28.86. The cashier was polite, efficient and placed the bath tissue in 1 sack and the other 3 items in another. The Antifreeze was not placed in a sack as most people would think unnecessary as a sack would not support the weight.
I paid for my purchase and started toward the exit door, when stopped by a female employee. She asked to see my receipt. I told her no, that ownership of the items in the cart transferred to me when WalMart accepted my payment. Unless store security alerted her or I set off the alarm for some encoded items, she had no right or probable cause to ask for my receipt. The employee stated that she was doing her job and that since I said NO she had to go get a manager. Off she went to get a manager. Had I been up to any nefarious activity, I would have simply left then. A little while later she returned with Tony, a manager. I told him the same as I had told the employee. He did not argue with me and tried to calm the situation. The female employee then stated that the antifreeze was not in a sack and if I did not want to be asked for my receipt I should put it in a sack next time. REALLY!! I then showed Tony my receipt and then left with the “have a nice day” ringing in my ears from the female employee. It has been my life experience that sarcasm is among the least of human intellect. Some people just do not know when to let it be. Training in customer relations is lacking with this employee!
When I shop WALMART, I will try to purchase an item that does not fit in a sack and if asked to a receipt upon exit, will say “No go get a manager”. If WalMart wishes to waste my time, I will make your employees earn their wages.
Since I am just one of your millions of customers, I expect this complaint to receive at best a minimal of lip service a “ form letter” and then regulated to file 13.
WALMART HAS NOTHING THAT I NEED SO BAD THAT I WOULD STEAL IT.
Sent to: 'firstname.lastname@example.org' CEO
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Poor customer service.
Preferred solution: TRAIN YOUR STAFF AND HOLD THEM ACCOUNTABLE FOR THEIR ACTIONS.