Not resolved

Ordered a queen size bed from Walmart.com.I didn't receive one of the parts.

Walmart never sent that item to fedEx. Kept telling me it's shipped. Couldn't put together the bed without the missing part. waited for a month.

called customer care multiple times. nobody could resolve the issue. Made me sign an affidavit to return all the items they had sent me before to their facility. The clause basically made me responsible for dealing with fedEx to schedule pickups for items and return them to Walmart so they could receive their items back and process refund.

Complete waste of time and money. Never buying again.

I know it doesn't really matter for a company of this size to lose one customer.All I can say is you got one less happy customer, walmart.com.

Review about: Laguna Beds.

I didn't like: Customer service, Online order.

Review #1034692 is a subjective opinion of a user.

Customer service
Exchange, Refund and Cancellation Policy
Ease of Use
Layout of Store
Value for money
Product or Service Quality
Diversity of Products or Services
Price Affordability
Discounts and Special Offers
PRODUCT OR SERVICE Walmart Shipping Service
Reason of Review / Monetary Loss Poor customer service / $5000
Preferred solution Deliver product or service ordered

Had an Experience with Walmart?

Submit review


Comment as anonymous or
Terms of Service
Post Comment

You're probably better off buying from a furniture store whether it be online or in store.


The problem is you ordered a bed from Walmart. Who the *** orders furniture from them?

You May Also Like

WALMART CREDIT CARD BANK Walmart "This store along with several other stores or companies uses "Synchrony Bank" which is the new name for GE Money GE Capital Retail Money Bank GE Capital Retail Bank for..." Read more Walmart Sold Me An XBox 1 With A Used XBox 360 Inside The Box Walmart " So I was at Walmart on Sunday morning and purchased the XBox One bundle package with Call of Duty. When I got home and opened the box, which was still..." Read more Walmart - Winged bug in my salad!!! Walmart "I purchased a Marketside organic spring mix salad from Walmart. It was in a clear hard plastic container. It says on the package washed and ready to eat. I opened..." Read more Walmart - Quality Pets/starvation policy is knowing willful cruelty of Puffers Walmart "When I found Green Spotted Puffer fish at Walmart in February 2015., I was shocked. All were emaciated and suffering from fin rot, ich, flukes, and parasites. The associate warned..." Read more Green Dot Corporation - PayPal refunded money,gave me print showing they did . Green don't won't refund money Green Dot Corporation "Green dot says money wasn't refunded.refuse to allow me to speak to a live person..Green dot and it's employees are nothing more that common thieves.ill include as of PayPal mail..." Read more Vacation Rental Pros - Filthy Home With Stagnant Pool Vacation Rental Pros "BE FOREWARNED Vacation Rental Pros offered only a partial refund if I signed a waiver agreeing to not "disclose" to anyone, including "any online reviews", the atrocious condition this property..." Read more Doordash - Did not pick up order Doordash "This happens every single time my customers are not satisfied the orders always late my food is not to our standards by the time it's delivered consequently I'm losing customers..." Read more Guardsmans - I purchased the 5 yrs protection plan from guardsman for my Ashley Furniture. Our dog was licking and discolored the leather couch we purchased. Guardsmans "The plan states animals bodily fluids are covered. When we put in a claim, they twisted things & said wear doesn't count. Our couch is only 2 yrs. old and..." Read more