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Ordered a queen size bed from Walmart.com. I didn't receive one of the parts.

Walmart never sent that item to fedEx. Kept telling me it's shipped. Couldn't put together the bed without the missing part. waited for a month.

called customer care multiple times. nobody could resolve the issue. Made me sign an affidavit to return all the items they had sent me before to their facility. The clause basically made me responsible for dealing with fedEx to schedule pickups for items and return them to Walmart so they could receive their items back and process refund.

Complete waste of time and money. Never buying again.

I know it doesn't really matter for a company of this size to lose one customer. All I can say is you got one less happy customer, walmart.com.

Product or Service Mentioned: Walmart Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $5000.

Preferred solution: Deliver product or service ordered.

Walmart Cons: Customer service, Online order.

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realm188
#1316753

You're probably better off buying from a furniture store whether it be online or in store.

Shaggsloco22
#1316665

The problem is you ordered a bed from Walmart. Who the *** orders furniture from them?