Not resolved

Ordered a queen size bed from Walmart.com.I didn't receive one of the parts.

Walmart never sent that item to fedEx. Kept telling me it's shipped. Couldn't put together the bed without the missing part. waited for a month.

called customer care multiple times. nobody could resolve the issue. Made me sign an affidavit to return all the items they had sent me before to their facility. The clause basically made me responsible for dealing with fedEx to schedule pickups for items and return them to Walmart so they could receive their items back and process refund.

Complete waste of time and money. Never buying again.

I know it doesn't really matter for a company of this size to lose one customer.All I can say is you got one less happy customer, walmart.com.

Review about: Laguna Beds.

I didn't like: Customer service, Online order.

Review #1034692 is a subjective opinion of a user.

Price Affordability
Ease of Use
Layout of Store
Value for money
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Customer service
Discounts and Special Offers
Product or Service Quality
PRODUCT OR SERVICE Walmart Shipping Service
Reason of Review / Monetary Loss Poor customer service / $5000
Preferred solution Deliver product or service ordered

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Mannford, Oklahoma, United States #1316753

You're probably better off buying from a furniture store whether it be online or in store.

Minneapolis, Minnesota, United States #1316665

The problem is you ordered a bed from Walmart. Who the *** orders furniture from them?

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