Magnolia, Ar. Walmart store.
I went there this morning for a regular oil change and tire check. When I was checked in for the service I told the attendant exactly what i wanted, knowing that unless i do, the mechanics will forget or overlooked. I asked for a regular oil change, to make sure they put the oil plug in (as they failed to do it once before) I asked for my oil life indicator to be reset, i asked my passenger rear tire to be checked as I had a slow leak. I also told the attendant that I had rode hazard insurance.
I asked for approximate service time and was told that there is no one in front of me. I went on shopping. 45 minutes I returned to pay for the service and check out groceries I purchased. I saw the car still in the service station.
The manager was tending to customers making a key and clearly was spaced out. I asked how long on my car. He said all they have left is courtesy (I guess vacuuming). I said great, I'll wait.
He also commented that he was spreading himself too thin and disappeared into the sunset. Fifteen minutes later I have watched my car being wheeled out of the service area. I though, great - almost done. To my surprise the car was wheeled back in another service dock.
Another 15 minutes rolled by. The Manager with the dazed look comes back to tell me that the tire with sloe leak had already 2 patches in it and the can not put a third one in due to walmart policy. He will sell me brand new one though. First, none of the tires were patched.
I bought them brand new in WM store, bought the road hazard ins and had no flats so far. I guess there's some elves in my yard patching my tire at night while i am sleeping. I told the manager that it was not possible, but he kept repeating the phrase"it's against the wm policy..." As my groceries were getting hotter, the line longer, i told him to put the old one back on. 10 more minutes rolled by, my car still suspended, the manager comes back in only to tend to other customers.
Note, that there was no one else inside to make keys, check out batteries and all that. So, at the beginning i kinda felt sympathetic, but it only lasted a minute. I asked the manager again, will the road hazard cover the new tire. He said it depends on the tire thread and he does not have that.
Hmmm...would it be not on the ticket, isn't the tire thread depth measured as part of oil change? He said, ahhh....yes, let me see...yes, here it is. I said, ok then, so how much according to the reading? He said he was not sure, it is difficult to estimate, prob 20 dollars.
I said, OK. Put one on. He said he did not know if there was one in stock. I asked who would know.
He said he would look. He disappeared into the sunset again. 10 minutes later he came back, saying that the computer says they have a few of those, but he was not sure. Again, I asked who would know if not him.
When I asked about the price again, he said he will not know until he puts the on and enters it into the computer. I also forgot to mention that he tried to give away my keys to other people twice and their keys to me. At that point I had enough. I told the manager to please put the old tire on that i will take my business elsewhere.
I payed for the oil service and informed him that i am checking my stuff in the front and will come around the store to collect the vehicle. "well, it's still in the service area". I said the time while i am paying for the who;e cart of groceries, walking around the store to automotive pushing the cart, should be more than enough to park it outside. When finally reaching my car with the full cart I tried to open the door - locked.
Front doors locked, rear doors open. Keys are not in. I climbed to the front, opened the trunk - unloaded the groceries. Did not want to fight further, came in, asked for my keys - and was given the wrong set again!!!
Finally go my keys. Got in the car and........the change oil indicator came on!! Something i asked to reset. I parked again, got the manual out and reset it myself.
I tried to be understanding, as working with public is not easy...but what about some standards? Are there any in Walmart in Magnolia, AR?
Product or Service Mentioned: Walmart Oil Change.