State: Kansas City: Kansas City Clear all filters (1 of 8036 reviews match)
filters
State:
City:
Resolved

Resolved: Problem with Walmart.com coste me an extra $30

1.0
Details
I bought a gift MONTHs ago from walmart.com for a friend.. I went on friday to walmart.com to buy a potty chair for my son... 40 bucks... I typed in my info.. made sure that my billing and shipping address were the same.. .. and PAID FOR IT... they took the money.. and SHIPPED IT TO FREAKING OHIO to the address that I provided for a gift ages ago that wasnt even on this order.. and had been removed from my account.. I contacted the company that they gave the order to... a 3rd party... this place was as bad as walmart... rude.. gave me the runaround.... I was told 12 hours for order to hit the system.. call tomorrow... so I did.. was told it takes 48 hours to hit the system... each time I called I was told something else... then Monday... I was told that the order still wasnt in the system.. but I had gotten an email that it had been shipped... I was lied to... I called at least a dozen different representatives and was on the phone for 4 hours... I then got kicked over to UPS to change that.. but as it was still in the warehouse of the company and not picked up by ups there was nothing they could do so I had to call back the people Walmart sent my order to... I was told that I had to Pay $15 for a fee to change the address with UPS.. I know that wasnt true cause as it hadnt been shipped yet they just have to void the lable and print a new one.. husband is very familiar with how that works as hes worked with UPS shipping systems for years.. they wouldnt do that for me... then today I FINALLY got someone to help me.. and UPS charged me $30 to change the address and reroute the package.. so To FIX WALMARTS MISTAKE I had to pay another $30 .. thats a very expensive potty chair... Walmart should be responsible for that $30 .. it was an expense caused by their mistake.. I will never shop with them again
View full review
8 comments
Review
#618816 Review #618816 is a subjective opinion of poster.
Cons
  • Long waits
  • Management
  • Customer service
Reason of review
Order processing issue
Loss
$31
Preferred solution
Full refund
Tags
  • shipping and delivery

Contact Walmart Customer Service

Mailing Address:
Walmart
702 SW 8th Street
Bentonville, Arkansas 72716-8611
United States
Phone:
(800) 925-6278
All Walmart Contacts

Latest Question

Walmart Questions