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Customer service
1 comment

If you need a key made, do not go to Walmart on Mullan in Post Falls Id.

First dup worked half way, second one not at all, third one not at all. Then I checked my ORIGINAL key and no longer worked.

Went to Ace with a spare key I had and they cut 2 new keys--one to replace my original that Walmart had ruined. Went home and tried out Ace dups and both worked perfectly.

Went to Walmart and talked to elderly supervisor and she kept arguing and would only refund the dup key cost and not the additional 2.00 I had to pay Ace to replace my original. So much for customer service and competence!!!

Product or Service Mentioned: Walmart Manager.

Reason of review: Poor customer service.

Monetary Loss: $2.

Preferred solution: Let the company propose a solution.

I didn't like: Arguing, Arguing lack of understanding, Lack of understanding and appropiate solution.

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Anonymous
#1597918

If you want a refund for the replacement ACE made you would need to talk to them.

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