Not resolved
2.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
0 comments

A WalMart online product advertised same day in store pick up. I put on order destimated picking up location of WalMart Duluth Supercenter on Pleasant Hill Rd, Duluth, GA at about 2pm and the confirmation estimated that it will be ready on 3:39pm.

I have another order with Grainger at about the same time. I arranged with my family to have both product installed at about 6pm. I arrived Grainger at about 3:50pm and the product is already on the shelf waiting for me. All happy experience.

However, when I arrived Walmart at 4:20pm, the order number is not even in their system. And a clerk advised that usually the order will take about 4 hours to be ready, rather than advertised 1-2 hours. I waited until 4:50pm, the order number is still not in the system, though on WalMart.com it was still destinating ready time 3:39pm. And the clerk disappeared.

I asked the customer service to call the clerk. She reappeared at about 5pm. I showed the clerk what I purchased in this order and asked her to find the product so that I can do in store purchase while canceling the online order. The clerk refused with a cold face.

This is absolutely unacceptable shopping experience. This email is to tell you that you have permanently lost a customer family.

I will never shop walmart.com any more and will advertise this terrible experience on internet. You deserve loosing customers.

Review about: Walmart Pick Up Service.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Remend my 40 minute time loss and delayed installation..

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
You May Also Like