For starters, my wife is a quadrplegic, who just turned (50) a week ago. Due to her handicap, she is seldom able to venture TOO far from home, in her power wheelchair.
Today, my son agreed to travel with her, via the local bus, to the Grand Haven WalMart store (about 12 miles round trip) so she could get a start on her Christmas shopping. Upon completing her shopping and going through checkout, she requested a pack of cigarettes from the cashier. Now I can understand its the stores policy to card EVERYONE they sell cigarettes to, but when the individual is OBVIOUSLY of legal age (50), not to mention the fact that she is incapable of using her hands TOO provide I.D.(did I mention she was a quadraplegic), one would think that rather than drawing unnecessary attention to the situation and absolutely embarassing my wife to death (as the cashier did) she would simply have (1) made an exception to the policy and sold her the cigarettes, or (2) called someone of authority over TOO make the authorization. Had (I) been there with her, I would have IMMEDIATELY returned all the items (I had just purchased from your store) onto the conveyor belt, and insisted on a refund!
If you can't treat your paying customers with anymore dignity and respect than THAT, I'll take my business back to Fred Meijers!!!! As a result, my wife was forced to cross a busy divided highway (US31) and purchase her cigarettes from the Admiral cigarette store WHO, incidently, had enough common sense to be able to identify a person who had exceded the age of 50!!!! As for why my 29yo SON (who was with her and DID have I.D.) did not purchase the cigarettes for her? He tryed, but the cashier then refused to sell them to HIM, because she knew he was buying them for my wife!?!?
When you give a person (the cashier) the authority to make THOSE type of decisions and assumptions, your just asking for trouble!!! It is NOT illegal to sell cigarettes to a 50yo without I.D.! Whats illegal is selling cigarettes to anyone under the age of 18! "Common sense" should be a prerequisite in your hiring practices!
All that cashier did today, was to make all those other people who were waiting in line BEHIND my wife, lose an awful lot of respect for Sam Wahl and his precious store!
Great job! Once the local newspapers get ahold of this story, I suspect sales at Meijers will skyrocket!!!!
Product or Service Mentioned: Walmart Cashier.