Not resolved
Customer service
Ease of Use

I haven't been able to access my own money since 12/7/18. My account was blocked on the app so I called customer service.

I was connected with a supervisor is what I was told. He said the IRS has a hold on my account to verify my identity. They give me 2 phone numbers to call & a reference number. I have to wait until Monday unable still to pay my rent that is accruing daily fees.

I call the IRS they say I have been lied to & need to contact my bank. They are holding my funds illegally! They think what are they gonna do? They have no right to hold me or my money hostage!

I waited on hold over an hour to talk to Grace. She was telling me I had to call the IRS again to get them to clear my account. I said the *** I do you are lying!

There is no hold from the IRS the next call will be from my attorney! I hung up!

Product or Service Mentioned: Walmart Moneycard Prepaid Card.

Reason of review: Problems with payment.

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