A personalized mother's ring was purchased at Cherry Hill, NJ Walmart on 05/09/09. A stone fell out of the ring.
The ring was taken into Walmart for repair late August early September 2010. The associate took the ring and said that we would be notified when the ring is ready. Three months later, we hadn't heard anything from Walmart so we went into the store to inquire about the repair of the ring. The associates/management of the jewelery department are being of no help and are not offering any resolution to this issue.
I was told that it would take too long to review any video for that time frame and unless we could find the customer receipt for the repair, there is nothing that could be done. I find this unacceptable and I feel that the management/associate should be more aggressive about pleasing the customer instead of worrying about how long it will take to rectify the problem.