Walmart Spokane Valley Store #5883
5025 E Sprague Ave
Spokane Valley, WA 99212
We have ordered online groceries from this store twice now with the same disappointing service. First time ended up in a 50 minute wait with us waiting in the lot while they did the actual shopping. The manager called the following day to apologize and assure us this is not the type of service they offered in additions to a $20 bill. ( We thought no worries they are new to this and let it slide). Now this is the second order we have placed at this store where we called while heading to pick up and after thirty minutes of waiting they informed us they were 20-30 minutes behind with orders. We asked to speak to a manager and the store Manager Brandi came up and let us know we could cancel our order if we wanted to. We informed her how inconvenienced we were and that we would file a complaint online since her solution after wasting our time was to now cancel our order, and she replied with "go ahead the complaint will just come back to me anyways"). We have done online groceries at multiple locations and have never received such poor mediocre service. I will definitely be sharing and posting my experience to make sure other consumers are made aware that there are other stores like Rosauers and Fred Meyer to name but a few that actually take pride in their service and care about their customers. This is a poor standard of service and the store manager's attitude (Brandi) definitely speaks for the quality of service that Walmart offers. So thank you Brandy for offering us to take our business elsewhere obviously you are not invested in the mission and values of the company you work for and could care less for its success.
Product or Service Mentioned: Walmart Manager.
Reason of review: Poor customer service.
Monetary Loss: $204.
Preferred solution: Let the company propose a solution.
Walmart Cons: Ridiculous customer service by brandi the manager.