Baton Rouge, Louisiana
Not resolved
1.0
Details
7 comments

NEED BENTONVILLE UPPER MANAGEMENT ASSISTANCE -

I purchased a Microsoft Surface 2 Tablet & service plan on 12.11.2014 at 10606 N Mall Dr Baton Rouge, LA. I travel for my job and I am currently in Mobile Alabama. I did not previously open the package because I was not placing the tablet in service for my company until today! I brought the box to work with me today (1/27/2015) to set this tablet computer up at my office today, only to open the package and discover a piece of MDF (wood) in the box and no computer. This was in front of inspectors working on this job with me (WITNESSES) I contacted the Baton Rouge Store Immediately to report this! I gave the CSM I spoke to my contact and receipt information. I left my name and all my information for the STORE MANAGER to contact me because I am on a job assignment in Mobile Alabama and I am unable to leave my assignment to go to the Baton Rouge store. - It seemed BR store CSM was hung up on the time frame of my opening the box more than the issue that there was nothing in the box! I later received a call from assistant Mgr to be told is not Walmart's problem they are not going to do anything because it's been "since 12/11/2014" AND NOTING THIER 15 DAY RETURN OR EXCHANGE POLICY ON COMPUTERS) - 1ST (I purchased the extended service agreement - I didn't feel any reason to be concerned if it didn't work - and did not need to place in service until today) 2ND I AM NOT TRYING TO RETURN OR EXCHANGE I WANT THE PRODUCT THAT I WAS SUPPOSED TO BE BUYING - After my expression of displeasure with that manager's statement, another Co-Manager tells me they'll have to file some claim to determine if anything can be done & it takes 4 to 6 weeks to hear back!

I am on a contracted assignment in Mobile, I cannot leave my project to return to Baton Rouge store! I need to know what Wal-mart can do in order resolve this MAJOR ISSUE. It didn't take me 4 to 6 weeks to pay Wal-Mart for the tablet computer the day I purchased it! And it certainly isn't my responsibility to ensure the integrity of Wal-Mart vendors! I DIDN'T BUY FROM THIER VENDOR - I PURCHASED FROM THIER STORE! THEY SHOULD FIGHT THIER VENDOR!!!!

It feels my money has been stolen from this purchase of $538.14 for a tablet computer and extended service agreement NOT RECEIVED . Should I file a police report in Baton Rouge against this transaction?

THE IC NUMBER ON MY RECEIPT IS :

1110 2600 7275 4062 0849 6 Dated 12/11/2014

Please contact me and I will gladly provide my phone number.

Litisha Parson

ParsonLW@hotmail.com

Reason of review: Poor customer service.

Monetary Loss: $538.

Preferred solution: Deliver product or service ordered.

Walmart Cons: Missing product.

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Anonymous
#938273

mobile, Alabama? roll tide!

*** yeah! B*oty calls all day long!

Anonymous
#937260

You need to call 1800 walmart. That will get you to corporate. This is a general complaints page, not owned by walmart, and they do not monitor it.

Anonymous
#937572
@Anonymous

WASN'T LOOKING FOR WAL-MART TO RESPOND - JUST POSTING FOR THE SAKE OF CONSUMER AWARENESS! IF YOU DON'T THINK I'VE CONTACTED WALMART - YOU DIDN'T READ IT...TO CLARIFY - THE ABOVE HAS BEEN EXPRESSED IN MULTIPLE PHONE CONVERSATIONS WITH "WAL-MART" & SUBMITTED IN WRITING -

THAN YOU!

KevinRichards
#937821
@Tish

Funny how Target also sold you an empty box. Hum.

Anonymous
#937823
@KevinRichards

Are you *** - or so *** you just can't help yourself! HOPE YOU GET RIPPED OFF NEXT! ***!!

Anonymous
#937825
@Tish

Calm down killer. I know you're upset but there was no reason to use all caps (yelling) at anonymous, who was just trying to give you advice.

Unfortunately, yours is one of those situation where a few bad apples have spoiled it for everyone.

*** artists will pull stunts like this to get something free, and then when someone legitimately has an issue, retailers are prone to be suspicious of the circumstances. If the roles were reversed and you were in their shoes I'm sure you can see why they would be hard pressed to believe someone over the phone who says they got a box with a block of wood instead of the product.

Anonymous
#937848
@annie mouse

Anonymous - WAS NOT GIVING ADVICE...MORE LIKE MAKING IMPLING I'VE MADE A CLAIM IN REGARDING TARGET ALSO... YOU CAN'T READ EITHER!

I ADDITIONALLY WORKED WITH A STORE MANAGER IN MOBILE ALSO - TAKING THE SIGNED STATEMENT FROM THE WITNESSES TO THEM AND THE BOX & BOARD AND PHOTOS TAKEN AT THE MOMENT IT WAS RELIZED THAT I WAS WRONGED!

DO SOME RESEARCH AS I DID FOLLOWING THIS AND IT BECOMES EVIDENT THAT THIS HAS HAPPENED REPEATEDLY AT WALMART AND NOTHING IS BEING DONE TO STOP IT BY WALMART AND IN THE END THE CUSTOMER SUFFERS! NO, ROLE REVERSAL DOEN'T CHANGE MY MIND IN REGARDS TO THIER RESPONSIBILTY TO HONOR THE PRODUCTS THEY SELL AND TREAT THIER CUSTOMERS WITH RESPECT - WITHOUT THE CUSTOMER THEY WOULD NOT EXIST!