I love that we have a Wal Mart in our city, the only downside is the service. It's actually to the point where my family and friends don't shop there because the service is horrible.
It's hard to believe there was once a time I would "run in" get a few items and hit the register and outta there... If I tried to do that today I would be standing in a line clear into the clothing sections... just to buy a single item... It would be so much easier if they actually had an express lane.
One that isn't 20 ITEMS OR LESS... come on, seriously. 20 items... that's still a cartload.
I think they management has lost sight of what really matters--the customers. If a customer is displeased they will not return. And I'm guessing that most do not return. It's all out- of -towners.
The home-town shoppers avoid wal mart at all cost. I have experienced this personally. I would rather shop at a more expensive and inconvenient store than a store that has 0 service. If I needed to find something in wal mart there is no one around to ask for help.
The lines for the register are insane... My solution to there problem-- self service counters for express lanes... Say a 10 item or less counter where you can check yourself out. That would be amazing.
Instead of hiring 3 cashiers--hire 1 person to observe that those expresslanes are running smoothly... TA DA! And they could even have more than 10 lanes open at a time!!! That would be such a help.
Minot wal mart is doing so great for itself, if they paid attention to thier customers they would have soo many of those customers return and become regulars...