I live less than a mile from store #05186 and my entire family frequented that store 3-4 times per week for all of our shopping needs, including oil changes for 3 of my family's vehicles. I routinely spent thousands of dollars at that store, used the Savings Catcher feature ($381.88 lifetime accumulated rewards), used Walmart Pickup, and ordered merchandise online.
After my experience there today I will never shop at a Walmart again. I entered the store with an empty 5 gallon water jug intending on refilling it myself for $1.35 when an associate in a wheelchair encouraged me to turn in my empty jug and get a new one instead. I inquired as to the price which he said was $6.50 "but you get a $5.00 deposit fee return" which led me to believe that my total out of pocket cost would be $1.50. When checking out with the rest of my items I handed the cashier the ticket the associate produced upon my entry into the store.
The water jug rang up as $6.50 which I pointed out to the cashier was not the cost I had been led to believe when entering the store. A manager came over and stated since the water was through a vendor there was nothing she could do. She wasn't willing to credit me the $5.15 difference, sell me the jug for the $1.50, or return my original water bottle that I entered into the store with. I advised both the manager and cashier that Walmart would be losing a frequent customer over a 5 gallon jug of water to which neither lady replied nor cared.
Had I known the total out of pocket water cost was $6.50 I most certainly not have taken the associate's advice and would have filled it myself. Why would anyone pay $6.50 for water when I could refill it myself for $1.35? The lack of courtesy in trying to remedy the situation is what bothers me the most. Had the manager lowered my bill by $5.15 or even offered me a $5 gift card I would have felt compensated.
I am currently undergoing chemo for cancer treatment so fulfilling all of my shopping needs in one place is important to me as I have little energy to spare. Now I will drive further and probably even pay more for all of my shopping needs due to the lack of customer service and lack of support I received.
Review about: Walmart Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $5.
I liked: General price of goods i purchased.
I didn't like: How i was treated.