My name is Adara Dismuke. I have been a loyal customer to the Franzia Boxed wine products for a little over a year. Yesterday my roommate and I went to purchase a White Zinfindale box from Walmart only later to find out it was packaged without any care.
Some people are sensitive to molds. For these people(my roommate), exposure to molds can cause symptoms such as nasal stuffiness, eye irritation, wheezing, or skin irritation. Some people(my roommate), such as those with serious allergies to molds, may have more severe reactions. So this is not a matter we are taking lightly.
The nozzle to the wine was completely covered in mold growing out all over the inside of the box and on the bag. This is NOT acceptable, this has caught me by surprise and the only thing I could do was to contact you all to let you know just in case this is not the first MOLD occurring incident. We are highly upset.
Laquenda Adara Dismuke
Reason of review: Damaged or defective.
Monetary Loss: $20.
Preferred solution: Let the company propose a solution.