I find it necessary to inform you as to what happened in your new store (#3112) on 4096 North Foster Rd San Antonio, Tx 78244.
My name is Rebecca Naranjo, I'm very disturbed about my experience at your MoneyGram department. On Saturday July 6, 2012, I went to send a large sum of money to Ebay Financial Center for a car I saw online. It turned out to be a SCAM. I found out the next day, by the real EBay company, that all of your employees are trained in these kinds of scams and they shouldn't have allowed me to send them the money.
The person who did the transaction was one of your managers, Ms. Kelly Martinez. I did tell her I was sending it to ebay for a car but I was told to send it to a Mr. Scott Henson. She did not inform me that she could not do this transaction, as her training should have prompted her to do.
On July 7th I spoke to another one of your managers, Mr. Mario Barragan. He stated that ALL PERSONS ARE TRAINED TO KNOW SCAMS (VIA EBAY) AND TO ADVISE THE CUSTOMER NOT TO MAKE SUCH LIKE TRANSACTIONS. Ms. Martinez was only interested in me having my ID because of such a large amount being sent. She never once asked me about the company. I feel someone should take responsibility for working at the MoneyGram department. I have filed a police report and will follow up with them in a week. (Case #2013-Bcso-028174) See attached information.
I have lost $1,936 Plus $119 (fee) for a total of $ 2,055
I hope you take this situation very serious, as I feel your employee (a manager)didn't do her job. I do realize many get taken, but as your employees are trained to inform innocent persons of these transactions because these scams often use your services for such electronic transactions. I'm not an computer savvy person so I would have appreciate your employee to have done her job. I feel had Ms Martinez said something, I wouldn't have sent the money. See attached receipt from this transaction.
Thank you for your time and I hope to hear from you on this matter very soon.
Ms. Rebecca Naranjo
Product or Service Mentioned: Walmart Manager.