Resolved: Walmart - My tv was taken out of my cart by 2 employees while I was cashing out with no explanation, and then asst. manager left me waiting for almost 2 hrs for answer, which I never got. VERY DISAPPOINTED!!!
Update by user Dec 13, 2014
Like i said before my complaint has been resolved so don't waste your time reading the comments there is some kid named Kevin Richards that like to start *** on people's page, by pretending he is the person that wrote the complaint and says lies, then starts a bunch of drama, pretty much abuses this site. Then when he gets called out on it he throws a temper tantrum.
He should be kicked off this site... So I have a new complaint. People who abuse sites.
I just started using this site and will be deleting my membership as soon as I post this... If you want a laughter read on you can read all of his "cry time"
Update by user Nov 30, 2014
This issue was resolved the next day I talk to Walmart and there was not a recall on the TV they had to pull the TVs off the shelf in order to have them be available for the one hour black Friday deal.. It was the main office that made unavailable in the computer for them to sell they apologized for the inconvenience.
and they will be giving me a TV either the Emerson 50 inch TV or another 50 inch TV for the sale price... And I think some of the people who commented on here I rude and disrespectful and shouldn't be using the site...
Original review posted by user Nov 28, 2014
I was in line cashing out at the Sanford ME Walmart buying the 50" Emerson TV Black Friday deal for $218. The cashier was trying to ring it in and it wouldn't scan (the person that cashed out before me had the same TV) when two Walmart workers came and took it out of my cart and started walking away with it with no explanation.
When I asked what they were doing the assistant manager (Flo) said that there was a recall and they couldn't sell it to me then walked off through a door. While I had 4 kids all confused and crying because they took our tv away. I waited for her to come out, to find out what was going on since they took off with our TV. She said didn't know what the recall was for and until she did she couldn't sell the TV.
Which is totally understandable I don't want a TV that is just going to break on me. So I mentioned that they might want to remove the display of 20 or so TV's still on the floor. She said they were working on it. I asked her if I could get a rain check so if they were able to resolve the situation I could come back and get it.
That wasn't an option she said. The options she gave me was they could sell me a different 50" TV for $698, she could take my number and call me if she hears anything, or i could wait because she was going to make a call to one of the main offices to find out more info. I said no problem I would wait, (we live out of town and it would just be easier). So she went back through that same office door and that was the last time I saw her.
A HOUR AND A HALF LATER I was done waiting I had asked the gentlemen at the desk to get her (Flo) because I've been waiting and wanted to know what was happening. Instead looking for her he just told me there was nothing they could do to help me. It would of been nice to have known that instead of waiting, or maybe he could of at least asked Flo if she could do anything. Nope I asked if I could AT LEAST leave my number so if she ever came out with any news she could call me.
He said he would but they wouldn't be able to help me. First you take my TV out from my cart w out even an explanation, then leave me waiting for almost 2 hours... Down right disrespectful wasting someone's time, and if there is a recall remove them from the floor.. They were so rude, I was appalled and realize my one little voice probably be heard, but I was fine with being patient so see if there was going to be a resolution.
They left me and my kids just sitting there and forgot about us... Very very disappointed!!!
Product or Service Mentioned: Walmart Cashier.
Reason of review: Poor customer service.
Monetary Loss: $219.
Preferred solution: Let the company propose a solution.
Walmart Cons: Customer service, Management, Long waits, Service, Lack of stock.