Update by user Sep 19
Purchased the necessary part and replaced it myself, I still feel ripped off seeing that Walmart will never have to replace my TV and I've paid them to do so. After switching the board I realized how self serviceable TV's are these days, the warranty wasn't even needed just needed to use my braid and stop being lazy & relying on horrible service. I will continue to purchase my electronics from Best buy, I've never had a problem with them plus there's the geek squad :)
Original review posted by user Sep 17
Purchased a 4k TV January 18th of 2018 along with the protection plan. Seven months later I need to use that plan due to a power surge, but it's NEVER that simple with Walmart punkass.
I have had very little progress with the company because I don't have the original receipt. In 2018 there are a plethora of ways to verify my purchase within your facility, everyone acts as if they cannot reprint my receipt or find it even though it was through a debit card transaction which can be electronically traced. Long story short almost a month has gone by I have heard nothing about using my protection plan I'm warning everybody now do not purchase it!!
Stay away from horrible customer service like this, we work too hard to throw our money away. Walmart has stolen my money, I've paid for a service I never even received.