About a week ago, my friend and I went into Walmart to check out house decor. We are both remodeling our houses, so we wanted new bedding, bathroom theme and what not... The Walmart in Fairfield, Iowa (small town) now closes at 10 pm, which was fine and it was only 9:45. We dicided to only get the necessities and come back tomorrow. I had an item i purchased (lamp) that didnt work so i asked walked up to the customer service desk.
The lady working (Brenda i believe) said to me "I hope your not trying to return something because the service desk is closed and I already counted down all the drawers and I'm not doing it again".
I was appalled, i looked up at the clock and asked what time the customer service desks closes, and she replied 10, but i looked at the clock and it said 9:49. She stated that the hours changed from closing at 11 pm to 10 pm. I replied that it wasn't 10 yet and the manager on duty told me that she can close down the registers in customer service when ever the "***" she wants.
I went out the the car and my friend came out after getting her items. She said that the lady at the register (same lady) told her not to come in after 9:30 because shes not staying late for some people like us. How rude is that? The receipt said 9:57 pm, not even 10 yet. They have lost our business.
I called to talk to the manager and the same lady answered and asked what the problem was. I didn't recognize her voice and she said that she was the one that i was talking about and told me not to even bother telling her boss cause it wouldn't do any good.
Product or Service Mentioned: Walmart Manager.