State: New York Product: Walmart Oil Change Clear all filters (4 of 129 reviews match)
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Walmart in Islandia, New York - Customer services is terrible

1.0
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simple oil change, the mechanic in charge told me (yell)that he was to busy, finally get my car in an give my key, I told h im that I am going to do some shopping while waiting, when I came back, he told me that I walk away and never give my information, firstible, he never ask,second, if he put my plate info in the pc he would have my information, third he could call me from the speaker, and last one there is no reason to yell a customer (i witness when he fight with another customer so I am not the only one). this was in walmart at islandia Long island NY, by the way this was my third time trying to have an oil change, the first one, they dont have a filter, the second one they told me to came back in three hours, and the last one you know what happened.
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2 comments
Anonymous
#949593

Were you the guy walking around with no shirt on and a nascar bandana? If so I definitely saw him be very rude to you!

Anonymous
#949469

What is a firstible???

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Review
#598852 Review #598852 is a subjective opinion of poster.
Service
Walmart Oil Change
Reason of review
Poor customer service
Preferred solution
I love walmart, but they need to track down customer service in the lube department

Walmart - Oil Change Review from Rochester, New York

I live in buffalo ny i took my truck to service center to have oil changed as they where changing the with oil filter off drain plug out and filler cap off one of the techs proceeded to my truck to check the millage on it she started the motor and ran it for 45-60 seconds i heard the noise of my truck ran out to the bay and yelled at the tech what are you doing she told me she needed to check the millage on my truck its a 1999 ford exp. With 2380000miles on it never had any problems with truck until this happen .i had a claim with cmi witch is repersenting wal-mart for claims w/ wal-mart they are the worst it took me from 11/14/14 until to get this done with them they dont return calls e mails very slow on takeing care of peaple they are out of lexington ky so if you ever have a problem with wal-mart and have a claim with them keep on them or nothing will be done in a timely manner t gould
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1 comment
KevinRichards
#929992

One would think if you are old enough to drive, you are old enough to spell better and use proper grammar.

Review
#580309 Review #580309 is a subjective opinion of poster.
Service
Walmart Oil Change
Reason of review
Poor customer service

Walmart never calls back

My windshield was scratched while I was getting my car an oil change and wipers. It's been lots of me calling in and people giving me the run around. It's horrible service. I am trying to communicate with walmart and the manager tells me to call back at noon. I did and he was at lunch. The insurance person I was assigned to in Arkansas went on vacation but nobody contacted me. I was waiting for a phone call that was not going to happen. I had to call into the operator and hold for 15 minutes until i could the agent to talk to me. I wish more people woudl boycott walmart. They do everything wrong and get away with it.
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3 comments
Anonymous
#515775

My guess is he somehow scratched the windshield himself and wants them to pay for it. Otherwise he would do the logical thing.

Also the manager like this person has every right to a lunch break. The world does not revolve around him.

Anonymous
#515722

Can you prove they did it?

Anonymous
#514664

Why didn't you complain about it while you were there or drive back and complain in person?

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Review
#332554 Review #332554 is a subjective opinion of poster.
Service
Walmart Oil Change
I have gone to the same Walmart car care center for an oil change twice in the past month and been totally ignored. There were employees arround and they just looked at me and walked away. A man in a wheel chair was acually calling out for assistance in sporting goods...
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6 comments
IHateStupidCustomers
#466102

well you didn't mention that, loser.

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Review
#311318 Review #311318 is a subjective opinion of poster.
Service
Walmart Oil Change
Loss
$50

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