I recently ordered 2 new pairs of glasses at the Wal-Mart in Newton IA. They screwed the order up right from the start.
After 3 ½ weeks I finally get a call my glasses are in. A week later than promised. I arrived to pick them up; only one pair was in, they had no idea when the other was due. It’s now 4 weeks and no second pair.
Finally made them refund my money as the pair received was wrong ( No surprise their). Tried to get a copy of the script. , After another week fighting with them they gave me a copy, Yept it was wrong, missing vital info, asked the Dr about it, only looked at me and said he made a mistake, then got a second and yept wrong. The dates he wrote was wrong and expired.
This guy is a real loser, the whole staff is losers.
Do yourself a favor. GO SOME PLACE ELSE….
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Walmart Cons: Customer service.