I had a rough experience with Wal-mart. First and foremost, apparently Walmart.com and your typical Walmart retail location are two separate and completely non-binding entities.
I saw an ad on Walmart.com that stated you could get a Nintendo 3DS XL, a choice of game, and an accessory kit/case for $159.00. I called ahead and was told that as long as the online ad did NOT say "online offer only" and it was listed as "in stock" that they could honor the offer. Skip ahead 30 minutes and a completely wasted trip to the closest wal-mart and enter 4 grossly incompetent Wal-mart employees and one slightly more intelligent but complete stick in the mud of a "manager." After having 4 separate employees bounce me to the next in line *** they call coworkers, I received a bevy of reasons why they couldn't assist me "I'm sorry I'm new" "I have to go clock out" "I'll have to ask my manager but she said she doesn't think she can do it." Finally the manager comes, and in a completely uninterested and unaccommodating manner informs me that she could not honor the online offer because Walmart.com and the store I visited were two different companies and her store could not match the price because Walmart.com doesn't have to pay employees and her store does. How the country's biggest retailer can't afford to honor their online site is beyond me, and just absolutely unacceptable in my opinion.
If the store is unable to honor a price you would think the management would do all they could to reassure and assist their guests, in this case it was not even close.
In summation, if other retail locations use employee wage overhead as an excuse to not stay consistent with their advertising, I would hope they would care about the competence level of said employees. For the Cartersville store, wages are being wasted on *** people; rant over and I will never be stepping foot in that store again.
Product or Service Mentioned: Walmart Manager.
Reason of review: Poor customer service.
Monetary Loss: $159.
Preferred solution: Let the company propose a solution.
Walmart Cons: Service.