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Placed an order in error. Immediately called to cancel.

Asked for a cancellation number. They refused and gave me an incident # and assured me I would not receive the order. A couple of days later received order in 2 different shipments. I was able to refuse receipt of the first package.

The second one was left by Fedex by the garage door. I called Walmart customer service to find out why the order had been sent to me when I had been assured by a supervisor that the order had been cancelled and I would not be shipped to me , got someone in the Phillipines that could not help. Try to speak with a representative in the USA and I was told I would have to promise to return the merchandise, sign an agreement and then receive a label to go to a store to return it. I cannot drive and I take care of a baby since 6.00 am until late afternoon, I was getting desperate.

I order from other companies and the return process is very easy. I call and ask for a label to do a return and receive it by e-mail. UPS or Fedex pick up the package and the company gives me a refund when they receive the merchandise.

WHY WALMART CANNOT DO THE SAME THING? I waisted hours calling customer service!

Product or Service Mentioned: Walmart Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Not to buy from Walmart ever!.

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Anonymous
#1434532

"Order in error" cannot usually be cancelled. That is why the order has multiple steps, including your credit or debit card number. What did you expect?