I know that you have a 90 day return policy. But I bought some bed sheets six months ago and still had the receipt for it.
I did never opened them and have decided I do not like the pattern. So I went to return them and they told me since it was past the 90 days return policy that I would not be allowed to return them. You lost not only one customer but 32 other families as customers. I teach a second and third grade split class.
I have asked my students not to shop at Walmart for their school supplies. I have told them that when they buy school supplies they must provide me with a receipt as to where they bought the items. I have informed them that any used items will not be counted against them, but if they have unused items they are to ask their parents to return them to the store and shop elsewhere for school supplies. Staples and Target are close by.
I have told them that anyone who provides me with a Walmart receipt will receive a failing grade and have to stay in from recess because I won't be marking their homework and they will get a zero because I consider it undone. If they continue to have their parents shop at your store they will get a detention.
So your refusal to bend the rules just once to a loyal customer has cost you many customers. I have also told my teacher friends to do the same for their classes as well.
Reason of review: Warranty issue.