4626 W Diversey Ave, Chicago, IL 60639, USA
Not resolved
2.7
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1 comment

I purchased a gift card for my son and it was stolen. I contacted the Walmart Gift Card Division but it's all automated and no option to speak to a live person, therefore I called the Walmart Store where I purchased the card and they couldn't or rather wouldn't help me providing me any info.

I had the purchasing receipt so that they could give me more info but the young lady didn't know how to help and in other words sorry too bad, so sad is what she told me. It is upsetting because all I wanted to do is report it stolen but they couldn't give me info on the card number etc.

Lesson learned, no more card gifting instead I'll ecard them. Totally upset with Walmart's lack of customer service.

Product or Service Mentioned: Walmart Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1409747

I expect that if you got a $20 bill in change at Walmart and it was stolen you would want them to replace it as well. Gift cards are just like cash. Secure them just like you would cash.