1.5
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
Product or Service Quality
Value for money
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2 comments

Return Center: We bought two air mattresses for company.Each morning our company was on the hard floor, most of the air had left the mattress, making her bad neck much worse.

I tried to return them, was told 'no, it's our policy to exchange only'. I said fine. There were NO Other twin size in the store. They said sorry, they could not do anything for me.

I was left with two bad air mattresses that I can't use. They are only good for taking up space in the trash. I can't believe a company as large as Walmart would make it so hard to return an item that is defective from the start! I was not aware of this policy when I bought them, and was surprised they could not be returned/exchanged.

I was told to check another store.

They are heavy.It was enough just getting them back to the store I bought them.

Review about: Mattress.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $45.

Preferred solution: Full refund.

I didn't like: But, Return policy - no products.

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aliens_amoung_us
#1369554

Did you have the receipt and tried to return them within the alloted time?I can't understand why they would only exchange them.

I too purchased an air mattress from them and found out there was a leak, took it back the next day with the receipt, and they refunded my money.

Strange.I'd call corporate.

Anonymous
#1369012

Walmart doesn't rent air matresses.

If they are only good for doorstops then put them there. Be careful going over them so you don't trip.

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