I purchased a lawnmower, in a box on April 17 in the evening. On April 18 I assembled the mower.
I started it and it ran for about a minute and quit. I tried it again - same thing happened. After trying several more times I decided the mower was defective. I called the Lawn & Garden department and was told to bring it in and they would replace it or give me my money back.
I took the mower in to the Lawn & Garden Department department and they said to take it to Customer Service. The representative said she could not take it back, I would need to see the manager and he would not be in until the following Monday. I went in Monday morning and was told by the manager that I could not return it and would have to take it to an authorized dealer which is thirty miles from where I live. I was not told when I purchased it of this policy (mfg policy that he referred to is inside the box).
I took it to the authorized dealer, the mower was defective (bad carburetor), and the part was back ordered. I was without a mower for over a month. Be sure to ask about return policies before purchasing any large item from Walmart and get it in writing.
I went to my local hardware store. The manager assembled it, started it, guaranteed it